Worst experience with Mont Vert. Mont Vert is a brand in real estate in Pune but they miscommunication their customers about additional charges, improper communication regarding possession, delay in completing their project, not at all courteous, over commitment, mis-representing, misselling. You name it and they default in it.
The Director agreed that they do have bad communication as he heard the same from other customers who complaint about their staff, but the staff(specially the Sales team) says they send mail to the customers. Whats the point if your don’t pick-up the phone and talk to the customers if they are annoyed. There is direct allegation on the customers saying their staff never miscommunicates.
While you ask for the compensation for the delay in their construction, the response you get is:
As far as the delay is concerned, it has happened due to some unforeseen circumstances which were beyond our control, hence we regret to inform that we will not be able to pay any kind of compensation for the same.
However when I met the Director who did share the challenges and did offer for the compensation but I then denied for it which I regret when there was some more issues.
When you say you don’t get call from the seniors, the Sales team responds:
With reference to your statement mentioned in the trailing email about not receiving any call from the seniors, we have been updating our esteemed customers through emails.
During my initial visit I was never informed about the hidden charges, nor the plan of the building was shared. The podium is just opposite the terrace and one can view everything in the apartment. As a sales person things should be made clear and this was not clarified.(I did inform this to the Director)
Though I was given discount I was also told that THERE WILL BE NO MAINTENANCE CHARGES. However while I have to take possession of the flat I am been asked for the maintenance charges and told that it was mentioned in the estimated sheet. However during the time of purchase I was told that the company will take care of it(by the sale steam) and I need not have to worry. Had these conversation been recorded I wouldn’t have faced the issue. Worst of all is that sales executive is no more working with the company. But the response that I get from the organization who are not based out at the location but in Head office is:
Firstly I would like to clear this statement of yours that "there will be NO maintenance charges" has never been communicated by any of the Mont Vert staff as the same is always mentioned to the clients at the time explaining about the project as well at the time of booking(in the estimation sheet); also the same is mentioned in the agreement that it will be charged for a period of 10 years upto Dec 2023.
It is not possible that you are not aware that the podium parking is in front of your apartment as at the time of booking, the sales associate explains the plans as well the project layout to the customers. It is a mandatory practice for the sales team to do the same.
It is at a good distance from the front facing apartments.
There is not any kind of miscommunication as the same was explained from day 1 and also mentioned in the agreement copy; though the employee is currently not a part of the organisation.
They fail to understand that if customers are treated well they do give good feedback on social sites as below:
Wonderful time with the Director who was humble and down to earth. He admitted de fact that if seniors fail to get into functions at ground level we become incompetent and to keep moving and excel customers expectations a random check is important. Also incompetency in communications to the customer hampers their brand image. We both exchanged knowledge and I hope things fall in place.
But if they are not satisfied then they do raise their concern.
Not sure how have they sustained in the market. I would not even think twice if someone would ask for my suggestion to be associated with MontVert as the reply would be ‘No comments’. Just by using jargons like Customers are our Brand ambassadors they should really mean what they say.
