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MouthShut Score

22%
1.72 

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ACT Broadband Reviews

Poor connection- worst customer service-wrong Bill
6 days agoRead
Very bad internet connection. Customer care people are very bad they don’t know how to speak with customers. Wrong billing happened and they are correcting multiple time with number of excuses. I usually pay for 6 months and 3 days idiots disconnected my line without any intimation. My hard gett...Read More

WORST INTERNET SERVICE
6 days agoRead (via Mobile)
Got the connection on 15-01-2020 (HSR layout, BLR), since then I've been facing internet issues very frequently (even today as I'm writing this.) Within first week the internet was down for 4 days. After several complaints they fixed it. Internet down dates: 17th Jan - 20th Jan, 30th Jan - 1st F...Read More

Worst service of Act fibernet
9 days agoRead (via Mobile)
Not worth for money and speed is very slow . Promised to 40 Mbps and it's only 4 Mbps.If you are not going to correct from next month we are going to terminate the services

YOUR RATING ON

ACT Broadband
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Fluctuating Speed - Non responsive ACT.
Sep 18, 2019 01:40 PMRead
I have been an ACT consumer since 2011. Until May this year - I was using ACT service in Hyderabad. Apart from few here and there connectivity issues - my overall experience was wonderful.Based on my experience in Hyderabad - I took the same service after moving to Bangalore in May. Unfortun...Read More

Pathetic cust service,nodal officers&appellete Aut
Sep 10, 2019 12:38 PMRead
I would rate them -5 Stars!This is regarding my ACT FIBER-NET.I always have connectivity issues. They claim that my router has a problem but finally figured out that it was a problem at their end.I have spoken to multiple people like TL, AM, Nodal Officer and dropped an email to Appe...Read More

Worst services, money diggers!!
Sep 08, 2018 05:41 PMRead (via Mobile)
After giving the cheque to their field executive Shankar for an annual amount of 9699 on 31 of August 2018, I got my act services renewed, this is the the 3rd year I am using there services,On 7th of September without any update or intimation they disconnected our account, which we got to kn...Read More

Worst Service Provider, Guinness World Record
Apr 10, 2018 07:30 PMRead
Installed connection on 28th February. Was happy that finally ACT in my area and would get best broadband service of Bangalore. Immediately made a payment of Rs 8135 and opt in for 6 months Storm plan and as a complementary, I got Free Wifi and 1000 GB free. For a period of 15 days, everything w...Read More

Worst Customer Care ever
Feb 17, 2018 08:22 AMRead (via Mobile)
ACT has the worst and most fraudulent customer service possible. The attitude of the company to take customers for a ride clearly reflects as to how one is treated by telephone support as well as on ground personnel.I had raised a request for a connection shifting about 10 days back and afte...Read More

ACT Fibernet Review
27 days agoRead (via iOS App)
I like ACT Fibernet among all which I already went through many of the broadband. It all dam depend upon your area. I am using this Internet in 2 areas of West Delhi Palam and Uttam Nagar and its working excellent.Even the Customer care also helps u a lot and arrange a call back every time and t...Read More

Frequent outage, horrible & rude customer support
29 days agoRead (via Mobile)
Me giving a review here, does it change anything?! I do not know. But, I am soo frustrated by ACT fibernet service that I will write review anywayPros:Internet speed (when it is working!!! Conditions apply )Cons:1) Connection goes down very frequently or speed drops or backup pow...Read More

Why no Government has taken action on this Fraud
Jan 05, 2020 10:22 PMRead
Iam using internet for last 15 years(BSNL, Airtel, Hathway and presently ACT). This is one of the worst internet provided I have come across. Every month at least 10 days internet does not work. Unfortunately there is no mechanism for escalate this issue with customer support apart from raising ...Read More

Worst customer Service. No rectifying for days.
Nov 14, 2019 10:20 AMRead
We have been using ACT fiber net in JP Nagar 1st phase.The internet is down from 10th Nov today 14th. There are no signs of rectifying yet. When we call technicians, they say some bullshit story and promise to rectify immediately, save our number so that they don't receive our call ever. We ...Read More

Pathetic service provider
Nov 13, 2019 06:18 AMRead
I have taken the connection on the 16th October 2019 for the 100 Mbps plan. From the day one I am getting 1 or 2 Mbps downloading speed. Raised many complains regarding this but still the issue not resolved. If you raised the request for the disconnection they will make many excuses and will pro...Read More

Worst Service
Oct 13, 2019 09:39 AMRead
Bullshit Service. They promised ACT Fibernet connection and took payment two months before. Did not provide the service! and when I request for refund 20 days back, they have not refunded my money yet.Don't know how many hours are wasted in reaching out to customer and they give you false st...Read More

Worst
Oct 10, 2019 06:27 PMRead (via Mobile)
I don't know to whom should I complaint. They don't reply properly simply they say we are connecting to concerned section after some time they will disconnect the call. I didn't received any ticket no. I am not getting internet from about 30 hours.

Delay in Refund Money
Sep 13, 2019 04:05 PMRead
I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. unfortunately, I can't help but submit this letter of complaint hoping for fast and adequate resolution.I have registered un...Read More

Pathetic service
Aug 14, 2019 11:21 PMRead (via Mobile)
I have been using ACT BROADBAND for no reasons for 2 years for pathetic service.. every month i pay the bill without delay and the broadband wont be in service atleast 6 to 7 days a month.. it wont work when i need it the most.. when you call to complain, they never give valid reasons and wont e...Read More

Poor response no coordination worst experience
Aug 13, 2019 11:43 AMRead
I had ACT broad band connection for 3 years and I felt every thing was working fine until I started checking the speed( my connection was ACT BLAZE - 75MBPS speed and I was paying more than Rs1000 each month for this connection). The speed was only 20 to 25 MBPS and when I contacted them, I was ...Read More

ACT Fibernet took money and never came back |
Jul 16, 2019 08:11 AMRead
I had a pathetic service experience with ACT and it is still continuing. I heard from my friends that ACT has good speed compared to other service providers. I thought of moving from to ACT from Airtel. When I requested for a ACT connection, the same day their Sales person approached and gave us...Read More

Act will only Act but do not react. Rain fall on..
Jul 15, 2019 07:07 PMRead
I am experiencing the poor service levels. My issue was raised 3 days ago but there is neither resolution nor update on the status. When ever I approach CC they say today or tomorrow as standard dialogue. I pity on us(customer base) as we only have given them stardom to sit at #1 in Hyderabad. P...Read More

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ACT Broadband
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