This project is unique in Chennai in terms of space, ambiance, exterior look etc. This is the primary advantage of the builder to sell the unit at a premium price. Overall look and feel is good. Common area is maintained which is similar to their projects in other cities in India. This is managed well.
Quality is comparable, but may not trouble free.
Common area / Landscape: All common area are under the ownership of builder, it's maintained well, it stays as is as long builder wants and you don't have any right to challenge for anything. So here you have to take a chance assuming it will stay.
School: There is a school inside(average - offers IB primarily for expats and others looking for overseas studies), don't be too dependent on this for investment decision.
Condominium facilities: Unlike other private apartments there are no facilities that comes together with apartment that you buy. This makes this project unique and much higher price range in the market. Pool, play ground(tennis, badminton, function hall) and all related amenities are covered under a Private club house, which is separate from the residential towers. A separate mandatory membership is required with one time fee added with apartment, on top approx 20K - 30K annual membership charges to be paid. This excludes use of function rooms, and some games which are at extra cost. You don't have an option to opt out from this. Also you need to pay a minimum maintenance even if you don't want membership. Guests at your house are welcome to visit/use the club house at daily rate. Club house being private is open to external events and outsider membership as decided by builder, so you will be able to use it when it's free. So its similar to a private clubs like Country club with less coverage. 3 badminton court, 3 squash, 2 tennis court with PVC top, 2 table tennis, basket ball, open area for walking, running, football etc.
Staff: very good till you sign agreement, then the interest will decrease.
Customer service: Don't put high expectation and premium level due to premium pricing. It's average and depending on the staff. Staff here don't have much authority as most decisions are made centrally from Mumbai office so expect to have several hurdles. Always depend on written agreement, verbal commitment has no value knowing we are not meeting the decision makers and will never meet. This applies to sales, school, club house etc.
Delivery: If you are in a hurry then this may not be the right choice unless you go for resale or completed units. Go for under construction if you are prepared to wait for 4-5 years minimum. The rate may look lower but practically it's not true. You will pay several type of taxes and other costs which is not easy to understand. but you will get to know gradually. This would cost you additional 15-20% cost of the agreement value and dependent on tax changes. Like most of the builder in the market delivery will not happen as promised expect delay up to 1 year.
Finally, go for it if you are not too much concerned about time and money. It's considered premium in chennai(it's in Kanchipuram district) hence all items that comes inside is priced slightly high. This applies to everything from grocery to services provided directly by builder and their contractors. You will have peaceful stay here if you are not concerned too much about club facilities, school, unexpected water problems. Ideally opt for a completed apartment that will make your life easy and less worry about the service, quality and waiting time since you will see the finished product before paying.
From a value for money perspective it's average, because overall service is average even after making such premium investment and maintenance. On Customer service I have to say it's customer coordination. it's not the fault of the staff facing the customer, their hands are tied and they don't have any decision making power, so they just share the information they are aware or being told to.
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