Casagrand Builder Private Limited, Chennai

Casagrand is one of the worst builders who do not keep up their commitments. Not worth buying in Casagrand as they will not provide proper service or response to the customer once the customer books the unit. They only chase after the stage payments and after that completely they will ignore customers. They do have some escalation matrix that never works, none of their top management would respond to the customer emails.

They would only forward the emails to other department asking them to respond. Casagrand collects the money from customer in advance for each phase and still they don't deliver the project as per the committed timeline and delay it too much. As a customer I am really disappointed with Casagrand and incurred huge loss due to their delay in delivering the apartment.

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Registration and CRM hasn’t responded for the past 1 month.Now to top it off her email is bouncing back. Unbelievable, they have ruined the whole experience for us. Is there a WhatsApp group for the home owners that is existing to keep us updated on the progress .I would like to know, please comment if there is one

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I am writing this as a cautionary note to all planning to invest in Casagrand projects. I took the plunge with FirstCity and now feel I made a bad decision in trusting what was verbally told by the sales team and not ensuring the same was called out in writing in the agreement or in the form of an email at least. The manifold amenities were what lured me in along with a reasonable price point given the amenities and promises of a grander living experience.

In particular for FirstCity project, one of the main selling points by the sales person was that CG is investing 12-13 crores in building a RO plant and the water we will be getting will be RO purified and there won't be any issue of scaling or need for an RO purifier. This was not called out in the brochure or in the agreement and it was my stupidity that I didn't ask for a written confirmation on this before booking the flat. Now, as per the CG team it is not feasible to build an RO plant as TDS of water is not suitable for the same. Conveniently they say this now while I and many other owners (as I got to know) foolishly assumed they had already done all needed checks and post that only had informed sales team to quote this while selling the units. Big letdown and lack of trust created.

In my book, this is duping the customer and first degree cheating but unfortunately since I didn't ask for any verbal confirmation while booking the flat, I have no proof basis which I can contest this broken promise with CG. Another point of contention is the actual date of handover which again was conveyed verbally as Aug 2023 by the sales person but as per agreement it was August 2025. When I questioned this I was told since overall project will be completed by 2025 for agreement purposes they can only go with this date but rest assured since my apartment is in phase 2 it will be completed by Aug 2023. It is Aug 2024 now and I doubt even by end of 2024 it will be delivered as promised. They were very prompt in building the structure as per the timelines mentioned but when it comes to finishing of units it's been delayed for more than a year now. And the payment structure is made out such that 90-95% of the money is collected when structure is completed. In short, get all the money ahead of time and then delay and go slow on next steps.

Couple of other grouses I have as a home buyer are:

1. They never allow us to see the unit untill everything is ready which means we never get to see what is happening with our money and can only go by what they share via emails. I am yet to see the unit after more than 2 years since booking and having already paid up 97.5% of the cost and registration completed.

2. The lack of flexibility from their end for doing fully modular kitchen. They will not provide the granite slabs in case we want to do fully modular kitchen and they can only build with cement slab under granite which reduces usable space. It also means you can't install dishwasher as cement slab will reduce the height available for a dishwasher to fit in. In this age where a dishwasher and fully modular kitchen is so common, I was really put off by their lack of support. The model flat has modular kitchen and hence never thought there would be any restrictions.

If I had known issues like this will popup later on then I would have stayed away. The corridor width inside the blocks i.e. between front door and wall opposite is a little small. Car parking in the basement also is a blunder considering it is an area prone to flooding. If they really cared about that they would not have had basement parking.

Too many surprises overall and the delay in final stage works getting done is why I am sharing my experience here so that others can take an informed decision while contemplating investing in a CG project. Every week a new project is getting announced by CG while existing projects are getting delayed and not getting completed. Hoping things change for the better soon. I will update my review if things change for the better in near future.

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Very worst experience, being first time home buyer I got cheated by casagrand easily, fake promises, all of lies by sales team, crm , everyone from casagrand, they promised handover 2022 Dec, but till 2024 March no response on handover, they got extention till dec 2024, every time we ask , they simply change the date, today I got a notice from random advocate saying property is illegal, I don't know what to say now

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We did initial payment to block the flat and we cancelled the request due to personal reason. We haven't received the refund yet almost more than 2 months now. No response and salesperson didn't pickup the call from day2. As a common man don't know how to take it forward to get our money back.

I have written letter to senior management still no response.

Pls advise how to raise a complaint against them.

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Paid in full including registration cost.

Waiting to schedule registration and CRM hasn't responded for the past 1 month.Now to top it off her email is bouncing back.

Unbelievable, they have ruined the whole experience for us.

Is there a WhatsApp group for the home owners that is existing to keep us updated on the progress .I would like to know, please comment if there is one .

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I am the owner of Casagrand firstcity project. And I have booked my unit in the month of Dec 2020, and the CRM had promised us to hand over the flat by Dec 2022, however while doing registration the date got changed to Dec 2023. But till now we don't have proper communication from the CG team and no invite for the NOC visit. There is no proper response from the CRM.

They are all telling all lies. If anyone is buying from the casagrand please be careful of hand over process.

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I m one of CASAGRAnd customer in Chennai. I have been waiting for my unit for 5yrs now.NO EB connection as of yet. Please dont trust this brand as they have poor customer service and dont keep up the promise. They have already extended RERA date twice now and still I have to wait for 6more months to get the unit. Not sure how GOVT is still letting these people ruin others dreamz. Poor quality of work as well. They use only POP instead of cement and brick. Also, they raise fake delay charges just to loot more money from ur. BEWARE. DONT TRUST CASAGRAND.

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Booked an apartment only bcos they said it would be ready by Dec 2023. Without prior notice, in Dec, they sent a mail indicating it is moved to Sep 24. Casual reply saying RERA is 2025 only, so nothing can be done. But if you delay your payment, there is a penalty. I got the worst CRM and she is available only when I need to pay. None of my queries are answered in a proper way. None available for escalation. CG delayed my registration and now asking me to pay the new govt amount. Fitted homes is another cheat story. Overall, my experience so far has been really worrying. My recommendation - Donot go with CG if this is the working culture.

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We have purchased a flat in 2020, no registration done, no patta, due to government is claiming it as anadheenam lands,

Then why government approved this project and gave RERA approval and DTCP approval?

Why nationalised banks approved and sanctioned home loan..

Since 3 years we are paying EMI for the zero value property...

Government or the casagrand builder should give the solution for us and all the flat owners who are all really suffering a lot mentally and financially...

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Worst builder ever with never ending delays, I have booked 2 apartments in 2019 and was one of the first to book the flat,

but till now they have not handed over. They were supposed to give it by 2022, then it got pushed to March 2023 and after that every

month they keep on pushing, but till now I have not got possession.

The customer relationship team is the worst they dont even respond properly to mails and they will not intimate you on delays, we have to keep on mailing/calling them asking for updates.

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CASAGRAND is very well known for its fancy advertising and note the below point:

a. delayed handover - beware what they mention as RERA completion date and don’t believe what the Sales people commit

b. Quality of materials - Don’t go by Model House specifications and quality. Make sure you get all the facts checked in the agreement

c. Payment schedule - They don’t allow physical site verification of your property and make fake demands claiming stage payment.

d. manpower allocation - They don’t work with the same manpower and reduce them by end of the project tenure once the payment is collected.

The recent offer of 20% is clear indication that they are in dire needs of funds or wants to show higher sales. Hence be careful.

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Please do not chose casagrand project, as what ever commitment they made they never keep that promise, starting from booking to delivery nothing happened. Few of the members in casagrand never respond to queries, (Rajasekhar, Daniel. and so on). Please dont waste your valuable money and energy in casagrand. Think Multiple times and choose the right builder.

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I booked Casagrand Utopia. They don't respond for your queries once you booked an unit. Now, they are asking us to register the property but without allowing us to visit the site for 30 mins. For my brother, they agreed to handover a unit of another project for specific amount and confirmed over mail as we need to take all 3 extra car parkings, since that's the last unit. So, we paid booking amount.After 3 months, they said, management didn't agree with the proposed amount. When we asked for booking amount, they took 75 days to repay the booking amount. We had to call them daily. No one pick up the call. No proper customer care number. We made a call daily. Worst experience ever with Casagrand. We dropped the plan of buying a property from Casagrand.

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It had rained and the 2 poor strays did not have anywhere to seek shelter. All the other spots were taken by other locality dogs. Since many of the residents from Castle feed these 2 dogs plus another 3 legged dog and these dogs always stay outside Castle and Woodside, they sought shelter from the rain by entering Castle. They were promptly chased out. But after the rain stopped, acting on the orders of the management, the security guys from Castle and Woodside chose one security, gave him a wooden stick and sent him to the dogs. He called out to the dogs to come to him, but they ran in fear. But they couldn't run far and stopped near a ditch/dump yard. He kept calling them to come so he could beat them. The cruelest part is that these dogs trust these guys so when this man called to the dogs to come to him, they were hesitant. He did not just chase them away, he called them to him just so he could beat them. I saw a young woman walking her dog stop this man, thankfully. She spoke with him, I couldn't hear what they were saying.

If these strays whom you dislocated from their familiar area and built your property on bother you so much when they seek shelter, you chase them away. Is this not enough? Do you have to go and beat them too? The people that you have recruited are ordered to beat these innocent lives, they are going to protect your residents? Do your residents who feed these dogs know? What a joke.

Your turnover for last year is between 100-500 crores, is it not possible to set up a simple shed near the dump yard that will cost a mere 2000 rupees at most? Won't this solve your problem? You don't have to go around beating these dogs and they won't enter your property. If you chased them from their area, are you not responsible to at least build a small shelter spot for them? Shame on you.

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Whoever is reading this post. please never ever buy a property in casagrand. I beg u, save your well earned money.

They are a unethical frauds, casagrand cheated me 60000 in referral bonus money.

So. I booked casagrand athens with referral. my referee is my uncle, who previously booked in the same project.

From the first call to till agreement signing, sales team committed that we will receive the referral amount and the process will be smooth.

But, that was a blatant lie. After I paid more than 80 perecent of the money. I enquired on the referral bonus amount, initially they said, they didnt received any referral information under my uncles booking, then they told I swapped my unit to another unit, that disqualifies my referral amount. after questiong this absurd logic.

They came out with their scam move. they told me that I downloaed brochure from casagrand site before booking, so they have my number and they consider my booking as a organic and not referral.

Booking form clearly has referral details, sales team sent me mail on referral assuring it will be processed. casagrand was silent for 8 months and at the end, if are saying you downloaded brochure, so you are a organic booking. I DOWNLOADED BROCHURE BECAUSE I WAS OUT OF TOWN, before visiting casagrand office with my uncle, I checked photos and details in the site. they set the trap clearly in the site by allowing to download brochure if I enter mobile number, then they are using that as a excuse to deny referral bonus. but they wont reveal their plans till you sign agreement. how cheap and cunning.

Currently, all teams stopped responding to me properly and they talk rude if I continously msg them.

I have posted the proofs in twitter. people can check my proofs in below link:

PLEASE DONT TRUST CASAGRAND

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I am resident of casagrand sereno.. poor quality of construction, , wall construction like thermocol..many hidden things, all false commitment.. don't buy house in casagrand.. not worthy.. project committed to handover by 2021.. still not yet handover..

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Worst experience and CRMs are worst of worst the escalation matrix is farse and they provide unsolicited advise not to write follow emails or calls even if project delay by 1 year

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I have purchased a flat(2018 booking) at Casagrand Smart town in Chennai, and I cannot stress enough how disappointed and frustrated I am with the entire experience. This review serves as a cautionary tale for potential buyers, as the builder has engaged in deceitful practices, failed to deliver on promises, and left us in a state of utter helplessness.

First and foremost, the builder's promise of timely handover was nothing but a facade. Despite paying the full amount and eagerly awaiting the completion of the project, the handover date has been continually postponed without any valid reasons provided. It has been an endless cycle of excuses and false promises, leaving buyers like myself in a state of limbo. The lack of transparency and accountability in this regard is deeply concerning.

To make matters worse, the builder concealed a significant issue regarding the patta, which is crucial for the registration process. This deliberate act of hiding vital information from buyers is a clear indication of the builder's unethical practices. The patta issue has created numerous obstacles, preventing the registration of the property and leaving us without legal ownership rights. This deception is not only infuriating but also puts our investments at risk.

Furthermore, the customer relationship management(CRM) team at Casagrand has been non-responsive and unhelpful. Despite numerous attempts to seek clarification, updates, and resolution, our queries have been met with silence. The lack of communication and disregard for buyers' concerns only adds to the frustration and feeling of being cheated.

Even the customer care department has been unresponsive and unsympathetic to our plight. It is disheartening to see how the builder's support systems are failing to address our grievances. The negligence displayed towards buyers' concerns is a clear indicator of the builder's disregard for customer satisfaction.

Based on my experience, I strongly advise against purchasing a flat at Casagrand Smart town or engaging with this builder. The entire ordeal has been a scam, with false promises, hidden issues, and a complete lack of accountability. It is evident that the builder prioritizes their profits over the well-being and trust of their customers.

I sincerely hope that my review serves as a warning to potential buyers, urging them to carefully consider their options and avoid falling victim to the deceptive practices of Casagrand Smarttown or any CASAGRAND properties. It is crucial to conduct thorough research, seek legal advice, and proceed with caution when investing in any property. Don't let yourself be lured into this trap.

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Best facilities are providing here this is very good i haven't seen this type of facilities anymore this is great

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