jsiddharth's Timeline

Commented on own review

Customer Service- 4 Levels of USELESS escalation
Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier

For the last 2 qeeks I have started to get attention. My issue has been resolved and have got the level of service I expected. I thank MouthShut.com. At the same time I still continue to hold my opinion on Eureka Forbes. Their escalation matrix sucks. Someone needs to fire the line of people on t...he escalation. All that said, my problem is solved nicely.Read More

Commented on ashish.r.chavan's review

Completely Irresponsible, Pathetic
Wings Radio Taxi

Ashish, This brings me to a common issue with transparency. What if you knew which driver was available and willing to take your journey. Also if you knew his location. that would help you get a cab on time right ?

Commented on GKS3803's review

Non - reliable
Traveltime - Pune

How would you like to use a system that would allow you complete transparency on driver current location, current availability and feedback mechanism. Now mind it, here the driver himself will update his location, availability. So no 100 levels of booking, confirmation process.

Commented on vidyagujar's review

Traveltime - worst (un!) professional cab service
Traveltime - Pune

I wonder if you would like to use a service where you had transparency. Choice of closeby drivers and transparency in the feedback process. Unlike, 0 responses for 3 months.

Commented on saketgodase's review

Extremely bad service
Traveltime - Pune

Would you rather talk to the driver yourself so that you know where he exactly is before he starts his journey to pick you up ? Rather than get a driver assigned with no hopes of a change. God knows the driver may be like 10km away from you.

Commented on neeravk's review

Avoid Avoid Avoid ..
Traveltime - Pune

Would you rather have a choice of drivers to take business from ? What if you were given a list of list of drivers to choose from ? Would transparency help ?

Commented on pravda.aashay's review

With TravelTime, you will never reach on time
Traveltime - Pune

Would you rather have a feedback mechanism online where you can put your complaint ? Also would it be nice to have transparency on your feedback ?

Commented on schopkar's review

Worst cab service (Travel Time) in Pune
Traveltime - Pune

You did a advance booking and still got a cancellation. Would you consider using a new system if it allowed you to book a cab now ? Would you like to use a system that gives you transparency of the close by drivers and allows you to choose the driver, talk to him and confirm him yourself ?

Commented on rahul_jour's review

A ride I Will Never Take Again
Wings Radio Taxi

Often we have noticed that manual based systems lack the professional touch since they are made up of so many complex internal process. Processes are rarely made up to identify and prevent customer issues, instead they are made up of rules that suite only business. This is where products like Tax...eeta come along. Completely automated.You take charge and talk to cab drivers around your vicinity of your choice. Once you have spoken to them, you can record the confirmation. Any lapse, and that driver is taken off the list. No excuses. Its simple, provide good service to customers. Taxeeta, the redbus for cabs in Pune. Try out the Beta product on Google Play for Android devices. https://play.google.com/store/apps/details?id=com.taxeeta&hl=enRead More

Commented on ashutosh_x's review

Bad Service, Worse Management, Worst Call Center
Wings Radio Taxi

At a time like this, one usually wonders if there are options, and one also hopes that they dont have to call the call center to get those options. In the world of smart phones, why rely on call centers and complex processes to solve simple problems. Why not just have a mobile app that gives me a li...st of all drivers in the vicinity. We at mCruiseOn understood this need and have developed our first flag ship product called Taxeeta (now on Google Play for Android devices). Feel free to install and try it out. https://play.google.com/store/apps/details?id=com.taxeeta&hl=en We are the redbus for cabs in Pune.Read More

Commented on own review

Customer Service- 4 Levels of USELESS escalation
Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier

I checked out other water purifiers yesterday, they are better in service. I also tested out their service level by making a fake call, man, Kent and Hindustan Lever are far far ahead in service quality. The Kent engineer forwarded the call to his manager who thanked me for the call, and said that h...e will answer any questions that I may have for the service. Its only this crap of a company that needs me to also give them my phone number, they have ABSOLUTELY no way to figure out my phone number from the form I filled up in their Step 1 of complaint from where I got the complaint number. Infact it says that 'refer your complaint number in all future communication'. Sick that they now expect me to share my phone number on a public forum. Damn man, no water for 7 days and these guys are wasting time on their dirty processes. Dirty websites and broken forms. They have the audacity to explain their process to me.Read More

Commented on own review

Customer Service- 4 Levels of USELESS escalation
Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier

the service number is on the original note 8892C7107. no contact number will be given on public forum.

Commented on own review

Customer Service- 4 Levels of USELESS escalation
Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier

To Mr Eureka Forbes, Now this is what I am talking about. Your step 3 does not work, the form filling up is redundant, since you have my service request, your chat representative has taken my phone number, full address and name. JUST FREAKING call me up and solve my problem. What MAKES you thi...nk I am remotely interested in learning and teaching your feedback system. I DONT CARE. Just call me, and resolve my WATER issue. Its shameful enough for a organization (not for Eureka Forbes OBVIOUSLY) to need a customer to go through 3 service requests Step 3 to get any help. ITS SHAMEFUL to need to come to mouthshut and expect you to solve the problem. You are lecturing me instead of GETTING your service team on SOLVING MY GOD DAMN WATER problem with your STUPID INSTRUMENT. Now, DO YOU GET IT OR do I need to REPEAT again. I DONT CARE about your feedback system 1 bit. TAKE MY SERVICE REQUEST available PUBLICALLY and come solve my problem. CLEAR ? OR STILL NOT ?Read More

Reviewed Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier

Customer Service- 4 Levels of USELESS escalation

To start with the customer service has escalation levels. The escalation levels DON'T work on the website. I created a service request 8892C7107 about 2 weeks back. NOTHING, Absolutely NOTHING, no response, no action, no service engineer, no repair, NOTHING. I escalated between Step 1, 2, 3. ...Read more

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