Hello,Thank you for sharing your review. We understand that you are not satisfied with the fees applied to your account and would like to be transparent and address your concerns.To make it as simple as possible, we've detailed our fees on one dedicated page in your online account. Please log in to ...your Payoneer Account and navigate to the "Pricing & Fees" section at the left bottom corner of the page.We believe that right now we are offering competitive prices for the services that we provide. We strive to provide excellent service and support to all our customers, and this update is necessary for us to maintain that level of service.If you need our further assistance, please feel free to reach out to us via chat or phone through our Support Center. We are always happy to help.Best,Kiara from the Payoneer team
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Dear Ahmed,Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this. We would love to offer a solution as far as possible.Please kindly provide us with your reference number or contact us through paynr.co/ask. This will help us ...check why this happened and see what can be done to fix this for you.We at Payoneer are constantly working to improve our customer support. Thank you for your cooperation and understanding!Best,Kiara from the Payoneer team
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Dear customer,Thank you for sharing your review. We are sorry to hear that you've had a frustrating experience trying to reach us.Please note that auto reply emails are designed to offer you an immediate solution that might fit your needs. If you still need our assistance after you have read the aut...o reply email, please just respond to it and wait for one of our representatives to contact you.We are constantly working to improve our customer service and truly appreciate your feedback. If you need our help, please update your review with your customer ID and a brief description of your issue so that we could look into it for you. We will be more than happy to help.We deeply appreciate your cooperation and understanding.Best,Elena from the Payoneer team
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Hello,Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this. We would love to offer a solution as far as possible.We at Payoneer are constantly working to improve our customer support. Please kindly provide us with your refer...ence number. This will help us check why this happened and see what can be done to fix this for you.Thank you for your cooperation and understanding!Best,Kiara from the Payoneer team
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Commented on own response
Everything was fine until... It wasn't
May 28, 2023 04:09 PM
Dear Leandro,
Thank you for providing additionall information.
We have checked it for you, and we can see that your case is currently being handled by our relevant team in high priority as you said. Please expect them to get back to you as soon as they have an answer from the provider bank. In... most situations, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations outside Payoneer's system. Handling time for such cases may be extended.
We are doing our best to resolve this for you as soon as possible. Once you feel like your issue has been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.
Thank you for your understanding and cooperation!
Best regards,
Kiara from the Payoneer TeamRead More
Dear Leandro,Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this. We would love to offer a solution as far as possible.Please kindly provide us with your reference number. This will help us check why this happened and see w...hat can be done to fix this for you.Thank you for your cooperation and understanding! We at Payoneer are constantly working to improve our customer support.Best regards,Kiara from the Payoneer Team
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Hi!We regret to hear that you didn't enjoy using Payoneer and had a frustrating experience trying to reach us.Right now we are dealing with an increased number of inquiries, which unfortunately may lead to longer waits. We truly appreciate our customers' understanding and cooperation in this regard.... And of course, we are doing our best to shorten the wait, as we strive to provide you and all of our customers with top quality customer service.If there's anything we could assist you with right now, please don't hesitate to update your review with your reference number and a brief description of your issue. We will be more than happy to help.We are constantly working on improving our workflow and truly appreciate your feedback. Thank you for helping us grow!Best regards,Kiara from the Payoneer Team
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Commented on own response
The Worst Service Center
May 08, 2023 05:51 PM
Hi Surav!
We apologize for any inconvenience this may have caused you. We take security very seriously, and sometimes we must take measures to protect our users' accounts.
This is never our most favorable decision, but as a regulated company, sometimes we need to take this step.
We appr...eciate your patience and understanding.Read More
Hello,Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this. We would love to offer a solution as far as possible.We would like to clarify that our system does not modify the rating that a customer provides, and we apologize ...for any confusion that this may have caused. We value all customer feedback, whether positive or negative, and use it as an opportunity to improve our services and address any issues that may arise.Please kindly provide us with your reference number. This will help us check why this happened and see what can be done to fix this for you.Thank you for your cooperation and understanding!Best,Kiara from the Payoneer team
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Commented on own response
Payoneet Balance Blocked with Funds
Apr 25, 2023 01:54 PM
Thank you for bringing our attention to it, we did not notice your private message. We've checked your case and are glad to see that it has been resolved.
We understand that you had to wait for it to be handled and we apologize for this wait. In most situations, our support representatives ar...e able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
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Commented on own response
Payoneet Balance Blocked with Funds
Apr 20, 2023 06:15 PM
Please kindly provide us with your reference number. This will help us check why this happened and see what can be done to fix this for you.
Dear Mazumdartareq,Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this. We would love to offer a solution as far as possible.We at Payoneer are constantly working to improve our customer support. Please kindly provide us wi...th your reference number. This will help us check why this happened and see what can be done to fix this for you.Thank you for your cooperation and understanding!Best regards,Kiara from the Payoneer team
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Hello,Thank you for taking the time to leave a review. We are sorry to hear that the closure of your account has caused inconvenience.Please note that Payoneer operates in compliance with international financial business regulations, and we do not close customer accounts without a valid reason.As pa...rt of our commitment to maintaining a safe payment platform, we regularly review customer activity. If we notice any activity that goes against our Terms and Conditions, we are required to stop offering our services as a regulated financial business. Your payment has been cancelled and returned to the sender.While we understand that the closure of your account may have caused difficulties, we are unable to reverse this decision.We appreciate your understanding in this matter.Best regards,Kiara from the Payoneer team
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Commented on own response
A total failure
Feb 20, 2023 09:06 PM
Hello marianneeid, we were not able to locate this reference number, if you have any other, we would be glad in looking into it.
Commented on own response
A total failure
Feb 20, 2023 09:05 PM
Hi Leal, we would like to help you if you could provide us with a reference number. Thank you!
