May 24, 2023 02:31 AM
748 Views
No problems for 4 years.
Big problem now:
My client sent a payment on January 31st to my EUR account(SEPA).
It hasn't arrived in my Payoneer account.
I created a request on Payoneer on February 10th.
So far(after MORE THAN 100 DAYS) I received:
1 Inaccurate answer: they said the payment was there, but they were referring to another transfer that had been done BEFORE the one with the issue)
Another answer: They said they hadn't received the transfer, and asked me to talk to my client. Even though I had already attached the Transfer Receipt that my client had sent to me, I talked to him again, who talked to his bank, and they returned the same day with the reference number that Payoneer should use to track the transfer. So I replied to them again with that information on March 31st(over 50 days ago).
I haven't received any other communication from them since that moment.
From my side:
Several calls and chats to Customer Care(over 10, in total). Even though they were always very kind, the answer was always the same: "Your case is in our Bank Transfer Department. Please be patient".
2 Emails to "VPOperations@payoneer.com" for which I haven't received any responses.
In Summary: I haven't received my transfer after almost 5 months. I contacted Payoneer several times, but never had any valuable answer. I haven't received any reply from the VP Operations, and the case was in the "Bank Transfer Department" with the HIGHEST PRIORITY for over 90 days, without any kind of update or status. Even one of the Customer Care attendees created another request to the Bank Transfer Department requesting an update. Nothing received.
So, when everything goes well, that's fine. But at the first issue, I don't see any reaction, I don't feel that my issue is moving toward any solution, I wasted a lot of time and effort, and also stressed a lot.
Regards.
