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MouthShut Score

78%
4.44 

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Ridiculous Customer Service
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
May 10, 2023 09:43 PM 599 Views

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There's no way to get through to support to change the name and surname associated with the account, the service constantly goes in loops. Tried to reach customer support, but got an auto-reply through the email, and no way to reach back. I have been sending emails with my documents several times already and I still can't get a proper answer from a human.


Worse than that: when looking for your contacts, I found out that you provide support to Ukrainians in russian. Are you serious? These people are killing us every day, they bomb our cities, steal our hildren and rape our women. Finally, when I tried calling, I got an autoreply in russian, sending me back to your contact center saying "You're not using our service actively enough, can't help".


Will never use their service again, as they basically said "Go feck yourself with your own issue". Well, they get the same from me in return:)


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Brand Response

Dear customer,
Thank you for sharing your review. We are sorry to hear that you've had a frustrating experience trying to reach us.
Please note that auto reply emails are designed to offer you an immediate solution that might fit your needs. If you still need our assistance after you have read the auto reply email, please just respond to it and wait for one of our representatives to contact you.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our help, please update your review with your customer ID and a brief description of your issue so that we could look into it for you. We will be more than happy to help.
We deeply appreciate your cooperation and understanding.
Best,
Elena from the Payoneer team

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By: Payoneer | Jul 25, 2023  05:27 PM Comments 0

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