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78%
4.44 

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Payoneer Blocked my balance
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Feb 07, 2024 01:19 AM 126 Views

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Payoneer is very frustrating to deal with. You can't expect when they are going to lock your account.


First of all when making a new account with them it took me about 13 times uploading different documents to verify my address.


They also don't work on saturdays or sundays just like their system. They don't have those days on their calender.


Trying to reach out for their support is just a waste of time because they will always ask you to wait, so no need to reach for them anymore as you already know the answer 2-3 business days "which not true at alll!".


After receiving my earnings from Upwork to Payoneer, about three transfers and made a payoneer card, they blocked my balance suddenly without any warning just like that! As if it's their money and they can do what ever they want and block my money from me the time they feel like they want to stop someone's life.


Payoneer made me hate working and dealing with any online service without searching a lot before knowing every small detail and the customer service they provide.


Thanks payoneer for that. Thanks for the terrible time you made me live.


If anyone knows how to withdraw my money I would appreciate that so much. Thanks for your time.


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Brand Response

Dear Ahmed,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this. We would love to offer a solution as far as possible.
Please kindly provide us with your reference number or contact us through paynr.co/ask. This will help us check why this happened and see what can be done to fix this for you.
We at Payoneer are constantly working to improve our customer support. Thank you for your cooperation and understanding!
Best,
Kiara from the Payoneer team

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By: Payoneer | Feb 08, 2024  11:35 AM Comments 0

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