Lodha Group

The dream of every Mumbaikar to own a house was a farfetched dream for me as well, which became a reality couple of years back. I had invested in Lodha Group’s “Casa Project”. The most ambitious project by Lodha!

Customers who have invested money have the right to question Lodha Group about their investments.

Coming back to my story; I decided to cancel the booking and submitted all the receipts and documents only to know that the refund will be done in installments over a period of one year.

(I’m not sure how many families like us are still stuck not knowing what’s happening with the project.)

Taking the refund in installments over a period of one year was not a viable option hence I thought of taking a transfer to one of Lodha’s Groups other project. I took a transfer to Lodha Group’s “Casa Ultima” project. It’s been more than one-and-half years. Now, the problem is I still haven’t had a chance to visit the site and take account of the project work. It’s not because I do not have the time but it’s because the management doesn’t allow site visitation.

It’s also disappointing to interact with their relationship managers who I wonder have even gone through basic training soft skills training.

THE fun part is today I got a post from Lodha Group showcasing their launch of “Casa Rio Gold” project expecting that I introduce my friends to this project to win solid gold worth 3lacs. How on earth do they expect me to recommend my friends to invest in Lodha Group?

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I had Invested in Lodha Group's project and booked a 2 BHK flat in Arctica -E- 406, CASA RIO, Dombivili on 14 Aug 2010.

The Sales team made very lure promises while booking the flat and did not explained many crucial information, term & conditions.

I have been told to make payments 1. The booking amount of 27, 000 rs immediately, 2. The first two installments within 21 & 42 days with the sum of 5.3 lacs, without giving any detailed terms & conditions such as Allotment paper.

After almost 7 months they gave me an Allotment Letter which stated the delays in possession dates and other policies which was totally different from what I have been explained by the sales team while booking.

Till June 2011 the construction was not started and the Lodha was making a huge profit by keeping such large amount with him so I decided to cancel the booking and submitted all the receipts and documents in Lodha Exculus office, Parel on May 28th 2011. The customer care team assured me to refund the amount within 15 working days.

Now it has been more than 2 months passed but I have not received any communication form the CASA RIO team regarding the refund.

I am going to file a complaint in Consumer Court against Lodha Group.

I am scared about the refund as the amount is huge which is more than 5.3 lacs. I will not recommend anybody to invest in Lodha Group.

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I have booked a property in Casa Bella Gold by Lodha builders in the month of May 2010.

Since then there were many instances when I regret my decision of taking a house in Casa Bella Gold by Lodha builders. There are many but few of them are as mentioned below.

• Rude & pathetic customer care.

• Very late dispatch of the demand letter

• Interest amount charged without any clarification

• No interactive query resolution. Hum kare so kaay-da

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