Lodha Group, Thane

One of the worst part of Lodha is, they don't allow customer to visit the site. It's been 4 years since I booked the flat and till date I have not received the possession. There were significant delays due to COVID but payment was taken on timely. Absolutely no proactive communication on possession and we only hear after continuous follow-ups. Customer Care support is worst as they only have template response to share and no other escalation channel.

If you want to invest your hard earner money, then this would not be the right place.

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I have purchased a new flat and while Im getting the possesion now and im having extremely disappointing experience. The customer experience manager is not able to answer any of my queries and is not equipped with complete details when needed. The worst is they dis connect the call on their own.

I was surprised to see the extra charges put during possession. The actual society charges requested during possesion are 3x of what was communicated when I purchased the flat. I was promised GST refund and there is no clear accounting of how GST is calculated. When I rasied these questions to customer service team they put my call on hold for long time and do not respond.

We were never allowed to visit the site hence I do not have any visibility to quality of construction or what I have paid for.

I will not go through same experience with this builder and would not recommend buying property on subject.

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Please do not go on this fancy reviews of this builer, soon this post would be deleted.

Its better they learn to respect their customer, who fill their salaries and their companies profit, neither this properties are worth neither their team.

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Payment guys torcher as hell. While taking money they said interest will be waived off after getting 88lacs from bank they said only 50% can be waived rest you have to pay otherwise will not give possession. And interest will keep on increasing, the call center people ask to sell our household things and pay the interest. They delayed the possesion under name of covid and rera but when we requested to waive of interest as in lockdown we could not manage to sell our flat as we were planning to sell and pay. But after getting money the lodha team turned there back and now are blackmailing us if you dont pay we wont give posession

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DONT FALL IN THE TRAP....DONT BUY OR RENT ANY FLAT HERE

I am writing this review after staying for 8 months here. Everything is there, but not all these ammenities are usable and maintained. All the show and shine is there for buildings near to gate no. 2. whereas, For buildings near Gate no. 1 its an opposite situation (for platino A, B, C)

1. No proper lighting in common areas post sunset. Hence, the speed breakers, pot holes etc are not visible, which is a big danger for sr. Citizens, kids and 2 wheelers.

2. These buildings are not convenient if you have Sr. Citizens, kids, patients or you have lack of time.

3. The 2 wheeler parking is not available. At the time of showing flat, they say it can be parked in front row, but later they will come and lock your vehicle and will disappear, which is completely unethical. By default you will be late for work or to pick up child or for doctor, bcz they will take good time of 15 to 20 minutes to come and unlock it. PITY OF THOSE WHO BAUGHT A FLAT HERE.

4. The roads around these buildings are not maintained. However, the roads around gate no. 2 are well maintained. (Reason: lodha sales office entry is near gate no. 2)

5. Rules are different for owners and for tenants, example owners can even carry their pets in residents lift and if you raise something, guards will say they are flat owners we can't say anything.

6. Everything around is very costly and of low quality, bcz there are no shops or options nearby. Monopoly by the grocery store, medical and restaurant.

7. The water quality is very bad, it is muddy and bad smelling water in toilets, how much you keep clean the water itself make it dirty.

8. Teenagers and young couples are often found in behind the bushes taking benefit of low lighting in these areas.

9. The construction quality by lodha is known by everyone, it's world famous that the construction is very poor.

10. They say there is transport and vehicle or bus for roaming within premises or till the station, but there is nothing. The vehicle for wandering inside premises is only for people who came to buy the flat here. Otherwise it is not seen.

11. No visitor parking !!!!!

12. No sunlight and ventilation at all in garden facing flats in platino A, B and C.

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I was so excited for my first house but within few months my tenants complained about the cracks and the bad quality of materials used in the construction. I didn't take it seriously but when I saw it with my own eyes, I see cracks on the way. The prices of house also now look lesser than what I bought it at, in 2017. This project has been total loss and betrayal by such reputed brand for me.

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Very very very bad sales team. I believe the good reviews are by the sales team or their relatives n the nearby brokers/agents.

I came all the way from UAE for few days n they didn't allow me to visit my flat or the area inside the gate citing safety reasons. However, they allow clients who have already taken possession, to go inside the project. What about their safety concern?? Sales team will call you a million times n sweet talk till you pay the total consideration value n they will only talk about possession of flat only. They will shamelessly apologise a million times, but will not allow you to visit your own flat till you pay the whole amount n take possession, even if the balance amount is meagre 1lac of the total 80lac. Check for the total consideration value hidden in the signed agreement which will be higher that the value the sales team lured you. Very bad n insulting customer service.

Really regret my decision buying a flat with Lodha group.

I had book the flat during prelaunch based on a plan provided by them. Later, they changed the orientation of the building. The view anticipated from the balcony changed.

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I booked a 2BHK with deck in 2018 and it was promised to give possession in Mar2021 but now its been delayed to Sep2022 giving no proper explanation.

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I recently booked a flat in Upper Thane and thought I had made a great decision. But soon all my excitement started to fade with the series of hassles. Even when I went for a visit, I had a bad experience with the Channel Partners and then pick and drop promises. However, I thought, that was just a bad incident. So, I went ahead and booked the flat. The sales guy gave me a deal saying that the price was all inclusive. The price sheet had multiple categories which I really did not understand too well. However, I was given to understand, that the total money mentioned was all inclusive. I made the initial booking amount and gave a PDC. That PDC was presented to the bank before I had asked them to and it bounced in the first attempt. In a hurry, I had to ensure sufficient funds in the account after I got the cheque bounce message. Post that I had absolutely no one to attend to me, did not get any email. Channel Partners and junior sales guy were only making life difficult by their wierd immmature explanations for the delays and how ready they were to serve me.

Only after Customer Care escalation, I was finally attended to with little more seriousness. During this call, I was given a shocker that Maintenance Charge amounting to more that 2.5 lakh is not included in the price sheet and that it would be addiitional to what the deal amount was. It really was a big credibility hit. When I complained about it, I was assured by the customer care that I will be attended to properly and some resolution will be attempted. Next day, I got a call from another person who claimed to be calling to help me out on the maintenance charge issue. Instead, he was only trying to bully me to make me believe that I was confused and that I did not read the price sheet.

I had to actually hang the phone because he just went on haggling while I was waiting for some kind of sincere solution to the issue. Now, I am stuck. Dont know how to move ahead . No body seems to be helping! I dont know what to do. Never thought my experience with simple builders had always been way better than Lodha!

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Please please please don't buy flat from this Builder. From start of booking they only lie. Salesman, Relationship manager, Customer care. There is no timeline for their response. They have not shown sample flat. They took payment of 97% more than 3 years but not yet received flat. more than 7 time they changed possession date. Amount difference is quite high between committed during booking and after confirmation mail. They charged absurdly amount. I will write more.

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I booked a flat in Lodha upper thane Casa Greenville in 2018, Couple of days back they sent me the final demand letter . I only about to pay last possession amount(CV)+ maintenance charge. .It is around 1.44 lakhs+ maintenance . I think sum should be like max of 3+ lakhs .but they charged me around 4.5+ lakhs .with internal bus service charge(12000), Main club usage charge(39000+7, 020(tax).+ share money. .other charges etc . agin GST+other charges . . I sent an email that If I will have the car and will pay the car parking charge, why I will pay internal bus charge(12000+2, 160(tax) .including main club usage charge(39000), I do not want to use, why I will pay, what is share money. etc . . Nobody(Customer Service) is responding with proper answer .once you booked the home, all payment they will take and only same email be forwarded to you on most of service request .

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The best part of Palava is its surrounded by greenary, view from most of the homes are amazing & very scenic. Proved to be a Palavian

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My husband is a devoted lover of open spaces and swimming pools. Needless to say that Lodha Palava has Olympic-level pools & grand clubhouse.

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Lodha Upper Thane has a standard cricket ground. My kid goes far away to play cricket and I am surely moving in because this township has stadium and Club house. This is exactly what my family wished for.

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Beware of Unprofessional and kiddish brokers of palava. These people showed us a property 1604 lakeside I on 17th October 2020 and called us again on 18th October 2020 to sign the MOU in absence of owner Rajesh Jajodia who is based out in Kolkata. They were literally forcing us to give a 1 lakh rupees as token amount which we denied but agreed upon to pay a minimal amount to take ahead the buying process. MOU was signed but these unprofessional people didn't sent the documents ahead for Jajodia to sign and return back. Meanwhile we had arranged funds by breaking our savings and rest bank process to buy the property at the earliest, in short we were all ready but then Jajodia started ignoring our calls but Mr. Darshan Kataria, Darshan Shetty, Dhananjay Shetty were too confident about the deal and poured us with bunch of lies. We waited and even took follow ups from the owner to expedite the process which should have been done by brokers. At last the deal was off while unethical Rajesh Jajodia was giving us fake reasons and avoiding our calls and he never came in person to complete the pending formalities. Just because of this immature brokers and bluff Jajodia, our time, money and efforts were wasted.

Note that these people have many unregistered business names such as property destination, SM group and many more. It gets changed soon a customer post a realistic review about how they work.

THIS post was originally posted in Google but they got it removed by deleting the business. Crossing heights of being unethical

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Indeed they build World’s finest developments and this time what an ecstatic location Lodha group!

This location is nearby and I feel so relieved about it. More power to such a great developments.

Lodha Group is capturing all the needs of a buyer in their new township from large open spaces to class amenities.

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The parking is 1km away from the flats , the walls are of cheap quality or cardboard , I can hear the sounds from my neighbour's house . don't fall in the trap of their sales tean which creates false scarcity.

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I have booked flat in upper thane around July 2017, I have been promised my possession would be by March 2020, due to lockdown it has been extended to September and then May2021. Today when I called customer service they are telling me that my possession date has been postponed to July 2021. Such pathetic service and fake promises, lodha group is only cheating people I have paid 96% of my flat but still I have not seen my flat. I don't know why they are not allowing flat owners to visit their own property. Till you don't pay them customers are good to them but as soon as customer wants service they will not help you for anything. Lodha is fraud not expected.

I have my own flat in Elite P and I want to do pre-wedding shoot of me in the palava phase 2 but some people of lodha staff came without ID not allowed with DSLR and Mobile Camera I go with check with PCMA they ask for rent 8k if I want to shoot outside so I can go to set in the city comes in filmcity goregaon worth rupees 10k with all included so worst and bad experience don't go for lodha because when you go for purchase that time they don't clear the policies that sir/madam yours will get gymkhana, clubhouses etc fake promises to customers.

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The presentation they make during sales is a trap to take ur money.

Poor construction quality. After 3 months of possession i see cracks on walls at multiple places.. Lodha policy says that they will fill up the cracks for free and customer needs to take care of painting. does this even sound logical.

Bathroom taps and jetsprays starts leaking after 2..3 months. Lodha's policy says that till 30 days from possession they will repair. After that they dont care. It not only in my flat, i checked will all the building mates, they have the exact same problem.

Lodha never shared the aggreement copy in advance. they will show u the aggrement directly in the registrars office. In the situation no one reads the aggrement carefully. Later if u disagree with the quality and verbal commitments from sales team, lodha will show back ur signatured on aggrement. Even if u read the aggrement carefull that wont make a difference because it is written in such a way that everything look good but later they will play the grammer game. For example, my aggrement says that we will give you one multi level car park with possession (during sales they said we wont reduce the cost but can give u a car park).. After possession they said the MLCP will be delivered after 3 years. When i ask for compensation for delay, they say that we havent charged u for parking for we are not liable for any penalties if we delay. Does it even make sense.

The drama during sales is scripted and once i book slowly and gradually u will know that u landed urself in so big trouble.. thers no way out.

I though its only me who is having trouble, but in our society meetings when i discussed everyone is on same page.

My suggestion: when sales team says we have limited units.. laugh on their face.. because in reality most of the units are unsold and they try to create a fake pressure as part of cheap marketing strategy.. I am not sure what will be the future growth after 10..12 years in palava , but as per the

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