Commented on own review
Jun 22, 2009 05:01 PM
Thanks KinKin. Yeah, the consumer court option is not ruled out yet. In fact one of the tour member is NRI (based in US) and he is already planning to take SOTC to US consumer court.
Commented on own review
Jun 22, 2009 10:38 AM
(Updated Jun 22, 2009 10:39 AM)
...Contd
As a result of all the above, everyone ended up spending additional amount to the tune of 50% of total tour cost on top of the amount they already paid to SOTC for this ‘all cost covered’ tour.
There are so many other points to share on the mis-management and poor service of SOT...C, but let’s now jump to the complaint part!!
For the heavy price that the group on this tour had to pay in terms of time, money, mental peace and above all ruining their family vacation, all the tour members jointly lodged a complaint with SOTC’s GM Customer Service (Carol Hiller) in Mumbai on their return and demanded that SOTC return 50% of tour cost for the miseries they had to go through. But it all went on deaf ears. Like any other irresponsible entity, SOTC didn’t waste any time to shrug of the accountability (passing the blame to the vendors to whom they have outsources the activities like food, accommodation etc). Even for things that were under their direct control (like the poor tour design, poor selection of tour guide, hidden charges, misleading information etc), they didn’t show any remorse or bother to investigate further, in spite of all the evidences provided to them. Probably they were aware of it but didn’t want to officially acknowledge it. Had they accepted it, it would have tarnished their image of being best in the industry (that’s the illusion they are still living in!).
The entire episode has left the tour members with most traumatic experience of being cheated for their hard earned money. For some of the members in the group, this was second similar bad experience with SOTC and they have pledged not to tour with them again. So is the case with first timers too.
We are also contemplating to write to the organizers of the tourism awards. If their basis to award Best Tour operator is based on customer feedback, then let them hear these views too!
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Reviewed SOTC - Mumbai
Jun 22, 2009 10:37 AM
9281 Views
(Updated Jun 22, 2009 10:40 AM)
In Apr this year I booked Turkey and Greece tour for my parents through SOTC. My parents who have toured with many tour operators(local and international both) in the past, had their worst experience on this organized tour! The kind of experience we(including me as I was involved in booking proc...Read more
Commented on vardaraj's review
Jun 02, 2009 02:14 PM
When it comes to claim settlement, no company is good....they all fall in same category....anyways....all the best for your next action.
Reviewed Sony Cyber-Shot DSC-S950
Jun 02, 2009 02:07 PM
1816 Views
(Updated Jun 02, 2009 02:19 PM)
My comments are mainly based on comparison with my previous camera(Canon SD450 – 5MP).
*Pros:
*4X optical zoom: Provides added zooming capabilities compared to 3X, something that all camera savvy people look forward to.
2.7” screen: Good bigger screen.
Twilight Mode: A good feature t...Read more
Reviewed Shimla
May 29, 2009 10:35 AM
13735 Views
(Updated May 29, 2009 11:13 AM)
I recently(a week back) visited Shimla with my family and thought of sharing my experiences with this group.
I.*Things to remember:
*- Preferably book your hotel accommodations prior to your arrival in the city, especial if you are visiting in peak season. Not only will you find it difficu...Read more
Reviewed Ecabs
May 28, 2009 10:35 AM
4244 Views
(Updated May 29, 2009 08:46 AM)
When I was returning from Delhi to Pune with my family last week, my Rajdhani from Delhi to Mumbai got delayed, so much so that I knew I'd be missing my connecting train to Pune. With no option to book another train ticket amidst train journey, I was desperately looking for other viable options ...Read more
Commented on sudeepchitre's review
May 06, 2009 10:45 AM
Sudeep,
It would help if you can provide more information on the Friends holiday home along with contact details.
Thanks :-)
Amol
