I am a buyer of a flat at Godrej Nest, Kandivali East, and my experience with Godrej Properties has been frustrating and disappointing. While the brand is reputed, my journey has been riddled with issues that seriously question their commitment to customer satisfaction.
1. Hidden Charges:
When the cost sheet was initially discussed, I was assured that the total amount quoted was all-inclusive, with no additional payments required until possession. However, during the agreement registration, I was shocked to find LUC(Land Under Construction) charges added, amounting to 2.6% of the total sale value, without prior clarity. Despite raising concerns, the issue has neither been addressed nor resolved. I was even told to pay the LUC charges immediately to avoid interest accrual—charges that, as per a Supreme Court ruling, are deemed illegal.
2. Unready Amenities:
The promised amenities remain incomplete and non-functional, yet maintenance charges are being demanded. Charging for facilities that are not ready is unfair and unethical, especially for a brand of Godrej's stature.
3. Security Deposit Mismanagement:
Godrej Properties demands a hefty security deposit without providing any safeguard for defects that might arise after possession. There’s no defined refund timeline, nor is there a provision for interest in case of delays. Such practices are both unfair and inconvenient for buyers.
4. Unprofessional and Inefficient Support:
a) Frequent RM Changes: The Relationship Managers(RMs) keep changing, and every time this happens, the buyer has to re-explain their issues from scratch. This process wastes months, as it takes 2-3 months just to get a response or resolution.
b) P@CE Scheme Issues: The P@CE scheme has been extremely unsatisfactory. We have to follow up multiple times with the RM to get the interest credited, making it a tiresome and frustrating process.
c) Rude Behavior: The staff and RMs are often rude and dismissive. Instead of providing solutions, they create more stress for buyers, which is unacceptable in such a high-value transaction.
Conclusion:
While Godrej Properties excels in branding, the reality of their customer service and operational inefficiency paints a completely different picture. I reluctantly made the required payments under protest due to the urgency of taking possession.
For anyone considering investing in Godrej Properties, I strongly advise you to scrutinize every detail, demand written clarifications, and be prepared for significant follow-ups. The current experience with Godrej Properties has been far from satisfactory, and I sincerely hope they address these issues to restore customer trust.
- Thank You! We appreciate your effort.
