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Reviewed Hitachi AC

Poor After Sales , Never Buy Hitachi

I have used multiple brands earlier including Godrej, Whirlpool, Carrier, LG, but Hitachi performs worst among customer service. The motto is Once you buy it, take the sh*t to your home and find someone who can repair. They will not budge. Here is Hitachi disgraceful performance of providing ...Read more

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Reviewed Hitachi Split AC 1.2 Ton

WORST Customer Service

I have used multiple brands earlier including Godrej, Whirlpool, Carrier, LG, but Hitachi performs worst among customer service. The motto is Once you buy it, take the sh*t to your home and find someone who can repair. They will not budge. Here is Hitachi disgraceful performance of providing ...Read more

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Commented on rparora's review

Very bad immpression of the company
Kotak Securities

Wrote this e-mail to see how well they can lie or accept the problem From: Sanjeev Kumar Gupta, Sent: Friday, June 24, 2011 2:40 PM To: 'service.securities@kotak.com' Subject: Escalation : Unable to understand the service your provide Hi Team, My stocks has been sold due to ...debit amount showing at my account. I spoke to customer service reps at different time [Mr. Rahul ( about 10 days back), Mr. Ronak XXX (23-Jun-2011),Ms. Sonali (24-Jun-2011)] to understand the reasons of debit amount. I am surprised that your team understand the problem, however cannot advise a note that till the time follow up is progress, you should not be allowing the deduction of account. If you don’t understand the issue by looking at my account, I don’t know what kind of data you capture on our discussion. Need someone senior ( I literally mean senior customer service managers ) speak to me so that it can help me resolve the problem. Thank you. Regards, Sanjeev Gupta Read More

Commented on rparora's review

Very bad immpression of the company
Kotak Securities

Actually, they are unable to compete with a high attrition and with the absoluely poor customer service. My case Just dropped this mail, lets see how they reply I have an account which is about more than 6 years old with kotak. They have gone down since the initial stage. 6 years ago, it wa...s fantastic customer service, relationship manager was always advising. . Today come the worst part. While opening an account I chose a specific product type, will with a high broakerage. Slowly since my volume was substantial, I had asked relationship manager as how should i move, He suggest a type ( K2) and i opted. Few months back another manager calls me ( i dont know their attrition rate, believe me it will be higher than 50% and hence they are unable to maintain relationship) and advise that ''Sorry K2 no longer exist , you have to move'' Obvious answer from my side, move to the account similar to it, surprised how can you take out the product type (isnt it called blackmailing, that when I open you have the product type but sorry now its gone so you have to move to a charging ones) . He moved to some type where now i have been charged 5000 Rs( can you believe it). The worst case is the customer rep, you call them, they understand the problem but sorry cannot do much. I said, what is the guarantee that you will not change this to 10000, sorry no answer. It is all possible with Kotak. Overall the service has gone down tremendously. Have been trying to find the data, seems like Indiabulls and sharekhan are good Any other i can switch to, please advise.Read More

Commented on birdifera's review

My experience with Kotak
Kotak Securities

Somehow my impression is very different. I have an account which is about more than 6 years old with kotak. They have gone down since the initial stage. 6 years ago, it was fantastic customer service, relationship manager was always advising. Slowly that came down. Anyhow, I still continued with the...m hoping that they will identify the areas to improve and work on it. In between, they do wake up and call me. Now come the worst part. While opening an account I chose a specific product type, will with a high broakerage. Slowly since my volume was substantial, I had asked relationship manager as how should i move, He suggest a type ( K2) and i opted. Few months back another manager calls me ( i dont know their attrition rate, believe me it will be higher than 50% and hence they are unable to maintain relationship) and advise that ''Sorry K2 no longer exist , you have to move'' Obvious answer from my side, move to the account similar to it, surprised how can you take out the product type (isnt it called blackmailing, that when I open you have the product type but sorry now its gone so you have to move to a charging ones) . He moved to some type where now i have been charged 5000 Rs( can you believe it). The worst case is the customer rep, you call them, they understnad the problem but sorry cannot be done. I said, what is the guarantee that you will not change this to 10000, sorry no answer. It is all possible. Overall the service has gone down tremendously. Have been trying to find the data, seems like Indiabulls and sharekhan are good Any other i can switch to, please advise. Read More

Commented on cvss's review

Service bad
Kotak Securities

Kotak - One Word - Avoid

Reviewed Whirlpool White Magic

Never Go for whirlpool

I bought a Whirlpool T-50 magic just a month back hoping to get at least a good customer support from whirlpool, being an reputed and world known organisation. My expectation collapsed whenI called in for a problem about 3 weeks back andI did not even get a single service person at my doorstep t...Read more

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