May 06, 2016 10:18 PM
20877 Views
I have used multiple brands earlier including Godrej, Whirlpool, Carrier, LG, but Hitachi performs worst among customer service. The motto is Once you buy it, take the sh*t to your home and find someone who can repair. They will not budge.
Here is Hitachi disgraceful performance of providing customer service
Initial Complaint #16041806824
Logged: 16-April
Attended: 22-April-2016
Initial diagnosis suggested: Service
Request for relook and come again: 25-April-2016 as I believed the issue is not with Service
No visit till 29-April-2016.
Follow up done with Customer Service after request was closed
Asked for status – Nothing available with customer service( spoke to Ms Priyal)
What a fantastic way of closing request without knowing the action taken or without checking with customer
Second Complaint: 16042900030, due to no response
Logged: 30-April-2016
Again followed up with customer service and spoke to Ms Suman for checking status(past 48 hours, when there is no response).
To my surprise, she opened a new complaint # 16050305123( Third request for same problem), I was asked to follow up with service center( what more can be bad than to notify customer, you go and handle the sh*t yourself)
Visit completed by Service Technician and he could now see the problem.Advised to replace capacitor which was done, The unit could not operate again more than 2 hours
Again called the service center very same day, they advised to arrange a senior technician
No one showed up, followed up again myself with service center.
Called service center on the same number( was informed that they will revert)
Waited for 2 hours, Called again customer service( spoke to Mr Umang), Again as expected, asked to follow up yourself.
Now watch What a wonderful way of tracking the problem( no one has any clue of the real problem start date)
A new complaint request was opened # 16050408491
In between connect to management – reached out to manager, no change in behavior
Reached out to next lever, no response till now
Last level left only - Reaching out to Board of director
