Mar 16, 2009 04:13 PM
3975 Views
HSBC as an organization seems to be clueless in handling process and customer issues. I had a problem with my Gold card when I shifted locations and the bank did not register my change of address.
They notified CIBIL and I was put on a "defaulter" list . I cleared the amount and found that 30 months later HSBC had still not informed CIBIL about it.
Below is an excerpt form their mail form T Mahesh ( Officer Customer service)."Accordingly, all banks and financial institutions participating in this initiative are required to share customer data with CIBIL. In view of the above, we wish to inform you that we shall be reporting the data pertaining to your account with us to CIBIL.
As on date, there are no pending dues on your credit card, and your credit card status is normal and active. The same information will be submitted to CIBIL and hence will reflect on your account status and credit records with CIB". The aspect "will be" submitted is what surprises me.
I have since then asked the bank 6 distinct times my e-mail to answer why they took 30 months to correct my status with CIBIL , but 4 different customer service officers have replied separately - but NO one answers the question.
