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MouthShut Score

57%
3.95 

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Pune, Maharashtra India
Better to avoid
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jun 01, 2017 05:18 PM 2946 Views

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FNP E RETAIL PRIVATE LIMITED Cares

FNP E RETAIL PRIVATE LIMITED is working closely with MouthShut.com to achieve customer satisfaction

I ordered for flowers and chocolates for my dear brother and Bhabhi but the FNP team messed it up totally.


On their silver anniversary I was not able to send them anything. Despite having booked two days in advance. The time slot was arbitrarily changed by the FNP team.


After 1500 hrs when my brother left home to enjoy their special day, the delivery apparently happened and since the door was locked it could not be executed.


Icing on the cake is that when I wanted the delivery to be re-routed to my Mom's address which is 1 km away, I was charged extra and despite the charge the delivery will happen on the next day.


I am keeping my fingers crossed that atleast let the items I ordered reach home.


If you want to avoid being in such a situation, you know what not to do.


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Brand Response

Dear jbanerji,
We are sorry to hear about your experience and regret the inconvenience caused to you. Ferns N Petals is now associated with Mouthshut.com to offer you a solution. We hope our team has got in touch with you and your issue was resolved. If you need any further assistance, please share your order details and our team will get in touch with you. We assure you that we will strive to do our best to serve you in future.
Flowerly Yours,
Team Ferns N Petals

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By: FNPPL | Apr 08, 2022  06:35 PM Comments 0

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