Commented on hemantjoshi9's review
May 04, 2011 12:52 PM
Best of Luck...
Commented on own review
May 04, 2011 12:41 PM
Its becoming worst now.. Initially when checked with CC, they said, even if I disconnect, we dont have to return the STB and Dish. They will refund the money left in my recharge balance. On another call another agent mentioned that if disconnected, STB not to be returned as it is owned by the custom...er, but the dish needs to be returned. Finally when I got a call from Disconnection team, they asked me to return the STB and not the dish. I said, I paid for the STB and not going to return it unless they show any agreement where it is mentioned that we need to return the STB upon disconnection. I also informed them to take the dish and disconnect if required. They replied arrogantly mentioning they will not disconnect the service. Can anyone let me know what is the correct process. Returning STB is like, returning our mobile phone if we change the service.. which does not make sense to me. STB if they need, I will have to return the broken pieces of it coz I have already thrashed it upon frustration.Read More
Commented on prateek2410's review
May 04, 2011 12:31 PM
(Updated May 04, 2011 12:34 PM)
Prateek... I think for you the worst days are yet to come. Disconnection is another major headache. As per my understanding they are not going to refund the money for STB and installation. instead they will offer a replacement of STB for which you have to pay another 500Rs. The replacement device wo...uld be a used one/repaired one. Depends on your luck. If raised a disconnection request they will ask you to return the STB for which we customers paid from our pocket.Read More
Commented on prateek2410's review
May 04, 2011 12:28 PM
@mohit
Same happened to me. When checked with CC, they said, even if I disconnect, we dont have to return the STB and Dish. They will refund the money left in my recharge balance. Another agent mentioned that if disconnected, STB not to be returned, but the dish needs to be returned. Finally when ...I got a call from Disconnection team, they asked me to return the STB and not the dish. I said, I paid for the STB and not going to return it unless they show any agreement where it is mentioned that we need to return the STB upon disconnection. I also informed them to take the dish and disconnect if required. They replied arrogantly mentioning they will not disconnect the service. Can anyone let me know what is the correct process. Returning STB is like, returning our mobile phone if we change the service.. which does not make sense to me.Read More
Commented on own review
May 03, 2011 08:28 AM
@varun
Thats what the customer care informed me. But I too do not know how (and I dont feel like calling them again.). There is around 300Rs left in my account. They have also informed that a customer do not have to return the dish as we have paid the money for all the equipments and it belongs to... the user. As per their records, the disconnection process will complete only by today. I will keep you posted.Read More
Reviewed Airtel Digital TV
May 02, 2011 02:00 PM
1927 Views
Airtel DTH- The worst DTH service.
Worst customer service experience I ever had in my life. Same with Airtel broadband as well and had to disconnect the service.
I have been using the Airtel DTH HD connection for one year. Good pciture clarity and very user friendly device and interface. B...Read more
