Commented on aaw28's review
Jul 23, 2013 12:31 AM
shame on you for forwarding wrong message and misguiding.in forum.
Commented on gupta_swati's review
Jul 23, 2013 12:14 AM
5 star ka matlab samajti hai aap , kisi bhe forum me ya aise he de diye..
see truth then mark such stars....
i am asking if after sale and service during transation is not good will you buy from such vendors ????
think then post such stars.
Commented on own review
Jul 09, 2013 11:32 AM
no proper response from snapdeal even number of reminder and call to their
customer care. i have paid my part of expenditure excluding 32203 to bank
and interest for 32203 laise with snapdeal ...more they will be late by different excuses more will be the penalty on them.
i amalso facing daily ...frustration .Read More
Commented on AJ4u's review
Jul 03, 2013 09:48 PM
6 MONTHS EMI CANCELLED WHEN BILL GENERATE SNAPDEAl
see above review on this forum.
big escalation is going but mailing to ceo more than week , but no response
Commented on AJ4u's review
Jul 03, 2013 09:46 PM
their CEO sends a mail directly to customers every week. ????????????
see my number of mail send specially direct to him and no answer ..
dont upload bogas and false review.
6 MONTHS EMI CANCELLED WHEN BILL GENERATE SNAPDEAl
Commented on VenkatHyd's review
Jul 03, 2013 09:22 PM
customer care people on snapdeal are hired for only listenning and making fool of
customer thats it.
Commented on own review
Jul 03, 2013 09:18 PM
I reverted them:
Snapdeal, kunal.bahl, dipakshi.khaira, rohit.bansal, rasika.mathur, abhishek.jindal, dipakshi.khaira, kunal.bahl, rasika.mathur, rohit.bansal
.. Snapdeal/Kunal Bahl ( CEO snapdel )..Go through the mail from HDFC:
Dear Mr. Kumar,
This is in continuation with reference to your e-m...ail regarding EMI clarification on your HDFC Bank International credit card account.
We observe from our records and wish to inform you that EMI conversion towards the transaction incurred at M/s. SNAPDEAL COM GURGAON IND for the loan amount of Rs. 32203 has been pre-closed on your card account on 07/06/2013. the relevant entries towards the same was reflecting in your June 2013 statement. We wish to clarify you that EMI will be pre closed if merchant does a partial refund to the card. We observe that there was a partial refund from the merchant towards your card account. Hence the aforesaid loan has been pre-closed on your card account. For further clarification we kindly request you to laise with the merchant in this regard.
Kindly note the query reference number for this e-mail: 13174048238.
=============
As per above communication by bank EMI was done by bank but cancelled by snapdeal request to bank, when you where not able to arrange 37+37+187+422 four product amount
out of Rs 32203 it was said partial refund will not affect EMI from snapdeal, snapdeal 6 month emi limit is 10000 still the balance amount was too high to have EMI Bank is saying :We observe that there was a partial refund from the merchant towards your card account. Hence the the aforesaid loan has been pre-closed on your card account. For further clarification we kindly request you to laise with the merchant in this regard.
So as communicated snapdeal to me emi will not cancell and cancell product amount will reflect on bill as reversal only.
Pay your Fault Why i or bank ??, Its your fault not the bank and me .
Resove and do the EMI ,dont put this as resolved.
Regards
Gaurav Kumar
99Read More
Commented on own review
Jul 03, 2013 09:03 PM
Kindly find the shameless reply from snapdeal:
Your request (#2441851) has been solved. To reopen this request, reply to this email or click the link below:
http://support.snapdeal.com/tickets/2441851
Snapdeal Support, Jul 03 10:24 am (IST):
Dear Gaurav,
Thank you for contacting Snapdea...l.com
We express our sincere apologies for the inconvenience and delay you have experienced.
We would like to inform you that in case of partial cancellation of the order, the EMI gets cancelled. We request you to kindly get in touch with the credit card issuing bank to get the remaining amount converted into EMI in case you want to opt for EMI directly through the bank.
In case of any further assistance or clarification on this issue, please reply back to this email.
Please note: We recommend you to please add help@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.
Regards,
Snapdeal HelpdeskRead More
Commented on rajatmehta19's review
Jul 03, 2013 12:44 AM
like your comment' Our neighborhood tea stall have better business ethics than this bag full of scrap.'
low grade response from snapdeal comprative to chor bajar street vendor .
false commitment to customer
Commented on own review
Jul 02, 2013 11:34 PM
Please find the communication from HDFC they are right at there end.
We observe from our records and wish to inform you that EMI conversion towards the transaction incurred at M/s. SNAPDEAL COM GURGAON IND for the loan amount of Rs. 32203 has been pre-closed on your card account on 07/06/2013. the ...relevant entries towards the same was reflecting in your June 2013 statement. We wish to clarify you that EMI will be pre closed if merchant does a partial refund to the card. We observe that there was a partial refund from the merchant towards your card account. Hence the aforesaid loan has been pre-closed on your card account. For further clarification we kindly request you to laise with the merchant in this regard.
Kindly note the query reference number for this e-mail: 13174048238.
====================
''EMI will be pre closed if merchant does a partial refund to the card. We observe that there was a partial refund from the merchant towards your card account. Hence the aforesaid loan has been pre-closed on your card account. For further clarification we kindly request you to laise with the merchant in this regard.''
Hdfc is correct at there end and saying connect to snapdeal and snapdeal who does fault asking me to connect hdfc bank. compare the comment poted just earlier.
mail from snapdeal says:
We would like to inform you that in case of partial cancellation of the order, the EMI gets cancelled. We request you to kindly get in touch with the credit card issuing bank to get the remaining amount converted into EMI in case you want to opt for EMI directly through the bank.
even partial cancellation is by snapdeal not by me they assured emi will not cancell when they called that they are not able to arrang 4 product out of 29.
cancell amount will be reflected back it does for 3 out of four but for 4th it cancell as in credit bill reversal as cancelled emi. and it was requested by snapdeal for cancellation. as i have seen bank already done emi inRead More
Commented on Tanmay11's review
Jul 02, 2013 11:03 PM
yes the site have various issues.
Commented on Ritika1326's review
Jul 02, 2013 08:56 PM
see my current communiction between snapdeal and me.
your eyes will open to see clear.
Commented on own review
Jul 02, 2013 08:53 PM
before below comment i send to snapdeal i recived this communication ..Kindly forum people what i do for this to them need support.
---------------------------------------------------------------------------
Snapdeal, Jul 02 04:21 pm (IST):
Dear Gaurav,
Thank you for contacting Snapdeal.co...m
We express our sincere apologies for the inconvenience and delay you have experienced.
We would like to inform you that in case of partial cancellation of the order, the EMI gets cancelled. We request you to kindly get in touch with the credit card issuing bank to get the remaining amount converted into EMI in case you want to opt for EMI directly through the bank.
Your Order Details are -
Order no - 1005773869
EMI - 6 Months
Total amount - 32203
In case of any further assistance or clarification on this issue, please reply back to this email.
Please note: We recommend you to please add help@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.
Regards,
Snapdeal Helpdesk
------------------------------------------------------------------------------------------------------------------------------
1. India’s leading marketplace platform with more than 18 million subscribers
2. All products sold under TrustPay - Snapdeal's 100% Moneyback guarantee
3. More than 5 Lakh products from 4000+brands with free shipping across India to over 4000 towns and cities
4. Secure payment options – Cash on Delivery, EMI, Debit/Credit cards
Read More
Commented on own review
Jul 02, 2013 08:49 PM
Snapdeal,
Jasper Infotech Pvt. Ltd.
246, Ist Floor, Phase-III,
Okhla Industrial Area,
New Delhi 110020
1- I have not ask you to do partial cancellation of 4 product out of 29 product costing RS 32203. Who does the partial cancellation of the order 005773869 costing Rs 32203 ?
2- See my credit ...bill send to you promptly , 3 out of 4 product cancellation was reflected back to credit card as per your call to me by your customer care but why fourth costing 422 reflect back but remark as cancell of EMI order was purely based on EMI . What was the fault ?
3- Why snapdeal not called to me or mailed me about cancellation and taken 32203 instead of 32203/6 = Rs5367 an emi even when bank already done the EMI .Cancellation was send by snapdeal as per bank.
4- Who authorised snapdeal to take more than Rs 5367 from my credit card.
5- Why bank will do EMI ? they will charge for processing , interest and late fee.
also I am facing bank follow up and calling you guys daily from 17th june, average call per day is near about 45 min. ?
6- Being a listed company snapdeal is making big financial loss and making mental frustration to customer ? whats the compensation to customer for all problem.?
7-Where is CRM process in your company ? where is customer first and fix it team member to work on fault making customer deligtfull benifit resolving snapdeal system fault.snapdeal is escaping only and playing passing football game.
Where is your CEO to work on this ?
8-How can i pay six time money i:e Rs 32203 in next 2-3 days , due to your mismanagenet and fault in single if order was for paying emi for 5367 for 6 months,
Need ontime urgent justified answer with resolution and compensation
and call back.
Keeping Carbon copy to Snapdeal CEO kunal.bahl@snapdeal.com and Mouthshut forum and various others.
see below link for thsi issue on Mouthshut forum.
http://www.mouthshut.com/review/Snapdeal-com-review-luqnnnntrr
Still requesting snapdeal for urgent and kind help.
RegaRead More
Commented on own review
Jul 02, 2013 03:48 AM
(Updated Jul 02, 2013 03:50 AM)
i have written mail to kunal.bahl@snapdeal.com but no response . Read the links http://www.bbc.co.uk/news/business-13293319
http://in.linkedin.com/in/kunalbahl http://www.digimouth.com/tete-a-tete/kunal-bahl-snapdeal.com.html
we can share media what this company is doing to their customer. Ku...nal is the CEO of Snapdeal and must have some responsibility for valuable customer.Read More
Commented on Ritika1326's review
Jul 02, 2013 03:31 AM
not use ful
Commented on Ritika1326's review
Jul 02, 2013 03:30 AM
(Updated Jul 02, 2013 03:33 AM)
BUYING A SINGLE PRODUT NOT MEANS SNAPDEAL IS A GOOD VENDOR ...YOU HAVE TO GO THROUGH REAL FACT TO COMMENT AND GIVE 5 STAR....JIS DIN ENKE CHAKAR ME PASOGI ISE FORUM me TUMHARE VICHAR BADL JAYEGE. AS THEY ARE FROUD ..YOU CAN SEE VARIOUS COMMENT ..TO DECIDE.ELSE YOU ARE FAKING YOUR SELF AVOIDING REAL ...FACTS.Read More
Commented on s2nseek's review
Jul 01, 2013 11:14 PM
We wish to clarify you that EMI will be pre closed if merchant does a partial refund to the card. We observe that there was a partial refund from the merchant towards your card account. Hence the aforesaid loan has been pre-closed on your card account. For further clarification we kindly request you... to laise with the merchant in this regard.
as per above saying by bank initially snapdeal guys confirm before bill that cancelled amount will reflect in my bill as cash back and will not affect the emi n umber of times.
Read More
Commented on s2nseek's review
Jul 01, 2013 11:10 PM
shame that you are supporting snapdeal ,
they even not sending the bill of my purchase. stating it was EMI and per month emi was 32203/6 how they can cacell with out informing me by any means and take all 32203 rs from my account ist direct cheating and froud.
see what bank says:
Dear Mr.... Kumar,
We thank you for your patience in interim.
This is in continuation with reference to your e-mail regarding EMI clarification on your HDFC Bank International credit card account.
We wish to inform you that on receiving your e-mail, our Phone Banking Officer had attempted to contact you to personally address your query regarding the concerns expressed by you relating to EMI clarification on your HDFC Bank credit card. We regret to inform that our attempts did not meet with success as we could not reach you at the numbers recorded with us.
We observe from our records and wish to inform you that EMI conversion towards the transaction incurred at M/s. SNAPDEAL COM GURGAON IND for the loan amount of Rs. 32203 has been pre-closed on your card account on 07/06/2013. the relevant entries towards the same was reflecting in your June 2013 statement. We wish to clarify you that EMI will be pre closed if merchant does a partial refund to the card. We observe that there was a partial refund from the merchant towards your card account. Hence the aforesaid loan has been pre-closed on your card account. For further clarification we kindly request you to laise with the merchant in this regard.
Kindly note the query reference number for this e-mail: 13174048238.
In-case you seek further assistance or clarification, please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no
In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisRead More
Commented on s2nseek's review
Jun 30, 2013 09:51 PM
bad service and support to customer.
and cheating.i ahve all call records will soon share on social networks.where they admiyt ther fault but escaping.
