I own the Afton Treadmill CP199 since last two years, serviced by M/s Shagun enterprises in Chennai. It worked fine till recently when the machine stopped and I was asked to pay Rs. 9500 for a motor and PCB replacement. Since I understand machines to some degree, I explained there is nothing wrong with motor and it is working fine and its only supply to motor that is not working, so reluctantly the technician Satish,Guru, their managers sada babu, Palani and marketing manager Mr. mahendran agreed to repair the PCB, ofcorse this happened three weeks of regular follow up with them to attend to my repair.
The repair was only agreed after we demonstrated the motor is running perfectly fine.
The PCB repair is plainly replacing the thyristors in the circuit, I know it is not expensive but I was charged 1500 which was fine. but the machine never worked even once after repair, Shagun had a caveat that PCB repairs could fail in a week or something at times and its my own risk, repeated requests to Shagun and every person in hierarchy fell in deaf ears.
I know when servicing they hv reset the belt tension that can lead to more current being drawn and hence the machine keeps tripping off, consolidating blame on motor, so they can dump me a bill of another 8000 and I am sure fat commissions in there for shagun employees. They also maintained that erratic supply is an issue and could I lookat a stabiliser for another 1500, Again I had to demonstrate we have a dedicated transformer in our commuunity of 22 Villas and we get 240 V with negligible variations.
Afton is a fantastic equipment, I owe my fitness to the same, but unfortunately they chose a wrong partner in India in my view, the myopic Shagun is ouut to make money at anything customer calls for,I already have a set of lubes, some basic tools etc sold to me over time.
I am not going to succumb to Shagun tactics, but I like the eqpt, is there a better service agency that can provide better service . Alternately is there a brand equal to Afton with better service support in India,particularly in Chennai. I would be much obliged. I also have an open order with Shagun for a home gym eqpt which obviosly I have to pullot as well.
Regards,
Umashankar
I managed to follow up with Shagun and have my machine rectified recently, It had to be a motor replacement regardless, cost me around 8500 with some frames replaced as well, I was advised a belt replacements and had to pollitely decline. It was taken out, wshed and reinstalled. machine is fine as it should be after this expense. Shagun appears to be good in service but sometimes the servise costs are not appearing commensurate, else teh way Mr. Babu managed the service was impressive I must say.
Umashankar
