Raunak Group, a prominent real estate builder and construction company operating in Thane stepped foot in Mumbai with their project Raunak Centrum, the group has gained recognition for its residential projects. While the pre-sales phase often showcases promises of excellence, the post-sales experience is a crucial determinant of a company's customer-centric approach. Unfortunately, my experience with Raunak Group post-sales has been nothing short of disappointing, particularly in customer service, communication, and issue resolution.
Customer Service: The hallmark of any reputable company lies in its commitment to customer service, ensuring that clients feel valued and supported even after the transaction is complete. Regrettably, Raunak Group falls short in this aspect. The customer service team appears unresponsive and indifferent, often leaving clients feeling neglected and frustrated. Attempting to reach a representative for assistance is an arduous task, as calls go unanswered and emails receive delayed or generic responses. This lack of prompt and personalized attention significantly detracts from the overall customer experience. When it comes to issuing notice for the payment of each slab, rest assured the follow-up from them will be with more rigor.
Communication: Effective communication is the lifeblood of any successful business, especially in the real estate sector where timely and accurate information is crucial. In my interaction with Raunak Group, I found their communication strategy to be severely lacking. Updates on project timelines, construction progress, and important announcements are sporadic at best. The absence of transparent communication leaves buyers in the dark, fostering an environment of uncertainty and distrust. This lack of proactive communication hampers customer satisfaction and raises concerns about the company's commitment to transparency. If you check with the Relationship Manager on the Current Status of the Project - he has no idea, if you inquire about the Tentative Possession Date - The earlier promise was July 2024, Now December 2024 - That too not sure. If you ask for the layout of pictures or videos of your flat - they cannot provide that as well. Don't go on what the Sales Team says, they usually inform Raunak Group is known for giving possession six months before time, but this is not the case with the Raunak Centrum project.
Issue Resolution: One of the most glaring drawbacks of Raunak Group's post-sales service is its ineptitude in issue resolution. In instances where concerns or problems arise, the resolution process is marred by delays, bureaucracy, and a distinct lack of urgency. Genuine issues faced by customers, such as construction defects or delays, are met with a dismissive attitude rather than a proactive approach to finding solutions. This approach leaves buyers feeling powerless and aggrieved, as their concerns are often downplayed or brushed aside, undermining the company's responsibility for the quality of its projects.
Conclusion: In conclusion, Raunak Group's post-sales experience is regrettably far from satisfactory. The lack of efficient customer service, transparent communication, and effective issue resolution seriously tarnishes the reputation of an otherwise reputable real estate builder. Prospective buyers should approach their investment with caution, keeping in mind the potential challenges they may face in the aftermath of their purchase. There are other reputable builders in the likes of Dosti, Lodha, and Ajmera, might cost a little more but you will have peace of mind.
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