Serious Transparency Issues GST Overcharge, Delays, and Poor Customer Handling
I am a homebuyer at Casagrand Suncity, and I regret to say that my experience so far has been disappointing and distressing.
- GST Overcharge Concern:
Casagrand confirmed verbally that the project comes under the 5 percent GST slab, which does not allow claiming Input Tax Credit (ITC). However, my pricing appears to have been calculated as if 12 percent GST applies.
This resulted in an overcharge of around 8.6 lakhs, without any written explanation.
When I asked for a proper GST breakdown, they did not respond in writing, despite multiple formal emails.
It feels like there is a serious lack of transparency, and no one is willing to take accountability.
They also mentioned verbally that the ITC loss is added to the base price something I believe is applied to every buyer, without disclosure.
- Delayed Construction & Unrealistic Timeline:
My tower has reached only the ground floor after completing the two basement levels, yet the handover is promised for December 2026 for a 36-floor building. At this rate, the timeline appears unrealistic.
- Poor Customer Handling:
When I raised questions about pricing, the response was dismissive If you have a problem, go legal.
No effort to clarify or assist, which is very disappointing for homebuyers investing their life savings.
IPO Aspirations, But No Ground-Level Integrity?
If this is how they handle buyers now, I seriously question their transparency and readiness to go public. It is damaging their brand reputation more than they realize.
Advice for Other Buyers:
Review your cost sheet carefully
Ask for the GST breakup in writing
Track construction progress independently
Get all commitments documented
Buyers deserve clarity, respect, and transparency not silence or hidden charges.
Many reviews posted on Google about such issues seem to lose visibility soon after posting, which raises even more concerns about how feedback is handled publicly.
- Thank You! We appreciate your effort.
