VDB understands and supports the roles of an interactive consumer portal like Mouthshut.com in an age where social media and the Internet play a key role in forming decisions, opinions and perceptions. Thank you to all you folks who have sent in your constructive criticism and your supportive comments – you’ve helped us keep it real.
VDB is committed to transparency in its dealings and it is with this spirit that we want to kick off 2014. While we welcome conversations based on constructive criticism across all channels, especially on social media and consumer platforms, we are not open to baseless allegations. Mouthshut.com is an important consumer portal, and keeping its open and interactive nature in mind, it is only fair and important that we openly respond to the comments and allegations made by Mr. Naresh with a factual rebuttal so that prospective customers, readers and consumers can independently form their own opinions after hearing both sides.
VISIT US AT VDB CELADON
Our team is available at VDB Celadon from 8.30 AM to 6.30 PM, Monday to Saturday. Feel free to walk in and meet our Estate Manager, who will be happy to show you the apartments and facilities. We will also be happy to have any member of the team mentioned below, including myself, come to VDB Celadon, at a mutually convenient time to show you the facilities. We will also be happy to show you the facilities of all our completed developments, should you need to see them.
TALK TO US
For those who can’t visit VDB Celadon VDB is always open to answering queries that prospective customers(or unhappy consumers) would like to ask. I have personally directed my senior VDB management members to stand by to answer your questions regarding any allegations and put the record straight.
Please feel free to get in touch with them anytime between 9 AM to 6 PM, Monday through Friday:
• Ajay, Head - Business Development & Admin,+918040472018, ajay@vdb.co.in
• Seema, General Manager - Sales & Marketing,+918040472092, seema@vdb.co.in
• Ram, Director & COO,+918040472030, ram@vdb.co.in
Some of the issues I’d like to personally clear right away:
1. VDB’s team is very much present at VDB Celadon.
My team and I visit the VDB Celadon premises often to check on the property and the amenities and use the opportunity to engage with our residents. Our maintenance team, including the Security and Cleaning staff(who are employed by VDB) are headed by Mr. Rajendran, Estate Manager, and are on site during working hours for maintenance and to respond to immediate problems faced by residents. During other hours, we have staff(electricians, plumbers, etc.) to take care of emergencies. This is an easily verifiable fact.
2. Amenities and facilities at VDB Celadon are functioning and working well.
I invite all prospective customers to visit VDB Celadon and:
a.Ride on our internationally reputed ThyssenKrupp elevators.
b.Visit the swimming pool and check out the quality of the water, pool maintenance and safety features.
c.Visit the Sewage Treatment Plant and check out the quality of water that comes out.
d.See the places we have marked as open car parking areas(do check if they are in the drive way)
e.Evaluate the children’s play area to check for safety and quality. You are welcome to check out the cricket pitch or any other area, including the Club House.
f.If you wish to book a VDB Celadon property, you are invited to check beforehand all the approvals and permissions that we have obtained for the development of VDB Celadon and others that are under way.
I am proud to share that VDB is now in its twelfth year of business and we have not had any major issues with customers in any of our projects to date. The contracts we have completed include projects for reputed and quality-conscious companies like ITC, RAMBUS and the Institute of Aerospace Medicine. They are testimony to VDB quality. I am the Managing Director of VDB and live in one of my developments - Nusa Dua in Whitefield.
Yes, we did experience delays with VDB Celadon, especially since we were constructing during one of the world’s worst economic downturns. However, we did compensate every genuine case, even though there was no compensation clause in our agreements. We have assured our owners in VDB Celadon that we will not leave the site unless defects, if any, are rectified. I am leaving the other questions for my senior management team to answer so that you can get your clarifications first hand.
We are clear in our mind and conscience that our intent has been right and we move forward with that belief. However, we will certainly defend ourselves, and our staff, when any comments directed at us become personality-based and defamatory.
Please do get in touch with us, in case of even the smallest doubt that you may have. I am sure that you, as a discerning buyer, will be in a position to make out what is right and what is wrong.
Best regards,
Koshy Varghese
By: VDBP
| May 08, 2014 11:05 AM
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