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Commented on own review

SONY LED TV FAILED in 2 yrs repairs cost Rs 22,000
Sony Bravia KDL 40EX520

SONY has once again failed to maintain quality of its products with expensive TV units failing in less than two years and requiring exorbitant repairs. SONY has one more dissatisfied customer but I guess another addition to the long list of dissatisfied customers will make no difference to SONY. Im ...geeting a SAMSUNG TV next week. Too bad my Rs 65000/- investment into SONY’s product will be going into the dustbin. I have very good experience with SAMSUNG products and SAMSUNG customer relations. People, Pls put your hard earned money on such responsible brands rather than throwing the money to SONY. Sanmeet Hundal copy of reponse from SONY is given below for everyone’s benifit: Subject: Service of Sony Bravia Model: KDL-40EX520 ME6 bearing Serial No.: 2434263 Purchase in August 2011. Dear Mr. Sanmeet Hundal, Greetings from Sony India. Thank you for patronizing Sony products. This refers to your email sent to our management regarding our Service Job No.: J32044306 for the Sony Bravia Model: KDL-40EX520 ME6 bearing Serial No.: 2434263 Purchase in August 2011. We sincerely apologise for the inconvenience felt by you. Your Set is showing a symptom of Lines on screen. Upon inspection by our Engineer, we find the LCD Panel is needed to be replaced for the satisfactory working. Natural failure may happen in the product, in course of time. We offer free service during warranty period, beyond that the service becomes chargeable. The repair estimate has already communicated to you by our service executive. We request you to approve the estimate so that we can carry out with the necessary services in your set. We regret that we are unable to comply with your request. Thanking you and assuring you best of our service support always. Warm Regards, Sony India Pvt Limited Nilima Dharve Customer Care Centre –WestRead More

Commented on suri_123's review

SONY KDL40EX520,gone bad in 2 years,never buy SONY
Sony Bravia KDL 40EX520

I can understand your pain of having bought a sub-standard product from a renowned manufacturer. Looks like SONY has got only the brand image left and are cashing it on that. They are eating into the brand to make money by providing low quality products. I wonder how long they will be able to do thi...s if they continue like this. I have owned around a dozen TVs in my life from various brands and NEVER did I require pay such kinds of repairs on any TV that I owned. And the first service required would be after more than 5-6 yrs of operation. But I too have the same model as yours, 1.5yrs old and face the exact same issue. SONY has managed to take their products to a stoopingly low level. I highly recommend not to trust your hard earned money with SONY anymore. Look around, there are so many good performing TVs around. Wish someone had warned me when I was happily buying the piece of S***Read More

Reviewed Sony Bravia KDL 40EX520

SONY LED TV FAILED in 2 yrs repairs cost Rs 22,00

As a repeat Sony customer, I bought SONY BRAVIA LED LCD TV( KDL 40-EX520) from Croma in August 2011 for Rs. 65, 000/-. Sometime in July 2013, I started to get RED vertical lines near the top edge of the screen. The lines are around an inch long starting from the top edge. Color of the lines is r...Read more

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