Commented on own review
Dec 02, 2015 06:51 PM
You are asking me the contact details now ? I realised that you can only send the copied message twice, thrice and always. You can't do anything other than this, I believe I've shared you 100 times my contact details, and till you are asking me to send the contact detail again? Useless people, how f...oolishly you guys are behaving. So, you don't even have my details yet to resolve the issue? It's been more than 1 month and nothing you have with you to resolve for the fraud you made ?Read More
Commented on own review
Nov 30, 2015 01:02 PM
Would you need me to get the item to your warehouse? If yes, tell me, I'll do that. May be this issue gets resolved if I get it to your warehouse on my own.
I have the proof that says the refund is eligible.
1. Your sales person sent me a mail saying that 30 days money back guarantee.
2. Yo...ur website says that you wont even ask a question to the customer if they want to return the item in 30 days. Here's the link : http://www.eurekaforbes.com/Return-and-Refund-Policy
(But you've asked me hell lot of questions, I've answered to all of them, my health is spoiled, I've suffered with several problems after taking water, I've agreed in allowing your representatives to fix the issue more than trice, and still it doesn't suite to ground water I'm living in, hence you should accept the return and refund). But you aren't doing this. You are playing with the customers post sale,
3. I have the chat transcripts where the agents said that the refund is applicable.
4. I have all the screenshots I've called you with date and time as well as the numbers.
I need the final word, WOULD YOU REALLY GONNA TAKE THE ITEM BACK AND REFUND MY MONEY? THE ITEM IS WAITING FOR THE COURIER TO COME AND PICK IT.
I need the final answer, I'll need to escalate this issue to the media, you've played with me and my health for more than 1 month.
The agent said that the courier would come but none of them have come, it's been more than a week he called and I'm still waiting. He asked me to call back to the number he called from, I'm calling to that and none of them is attempting the call. What kind of service is this?Read More
Commented on own review
Nov 23, 2015 12:58 PM
How long should I wait for the carrier to come and pick the item? Now this is an another journey for me to contact you to get the item picked ? After that it's an another journey for me to ask for a refund?
Your customer service representatives doesn't understand English and they don't really know ...what they do, I asked him to send the courier person and he's saying that he will send technician. What the hell a technician will come and do?
How long this thing will go I don't understand. You guys don't respond at all, what the hell is this ?Read More
Commented on discoveravinash798's review
Nov 20, 2015 07:12 PM
Hello, yes you are absolutely right. I started having weird and awkward Customer service experience right after the second I purchased it. From the part of installation to the part of returning, their customer service is horrible. It's a mental torture once you purchase it from Eureka Forbes. I gues...s I called them more than 50 times on a single day; but their response was just same, saying 'your complaint is raised to priority and it will be solved in 1 day'. But that didn't happen. After 1 month of struggle, today one of their representative came and dismantled it for the return. My health got spoiled after drinking the water from that purifier. I wish your complaint gets resolved soon.Read More
Commented on discoveravinash798's review
Nov 20, 2015 07:12 PM
Hello, yes you are absolutely right. I started having weird and awkward Customer service experience right after the second I purchased it. From the part of installation to the part of returning, their customer service is horrible. It's a mental torture once you purchase it from Eureka Forbes. I gues...s I called them more than 50 times on a single day; but their response was just same, saying 'your complaint is raised to priority and it will be solved in 1 day'. But that didn't happen. After 1 month of struggle, today one of their representative came and dismantled it for the return. My health got spoiled after drinking the water from that purifier. I wish your complaint gets resolved soon.Read More
Commented on discoveravinash798's review
Nov 20, 2015 07:12 PM
Hello, yes you are absolutely right. I started having weird and awkward Customer service experience right after the second I purchased it. From the part of installation to the part of returning, their customer service is horrible. It's a mental torture once you purchase it from Eureka Forbes. I gues...s I called them more than 50 times on a single day; but their response was just same, saying 'your complaint is raised to priority and it will be solved in 1 day'. But that didn't happen. After 1 month of struggle, today one of their representative came and dismantled it for the return. My health got spoiled after drinking the water from that purifier. I wish your complaint gets resolved soon.Read More
Commented on discoveravinash798's review
Nov 20, 2015 07:12 PM
Hello, yes you are absolutely right. I started having weird and awkward Customer service experience right after the second I purchased it. From the part of installation to the part of returning, their customer service is horrible. It's a mental torture once you purchase it from Eureka Forbes. I gues...s I called them more than 50 times on a single day; but their response was just same, saying 'your complaint is raised to priority and it will be solved in 1 day'. But that didn't happen. After 1 month of struggle, today one of their representative came and dismantled it for the return. My health got spoiled after drinking the water from that purifier. I wish your complaint gets resolved soon.Read More
Commented on discoveravinash798's review
Nov 20, 2015 07:12 PM
Hello, yes you are absolutely right. I started having weird and awkward Customer service experience right after the second I purchased it. From the part of installation to the part of returning, their customer service is horrible. It's a mental torture once you purchase it from Eureka Forbes. I gues...s I called them more than 50 times on a single day; but their response was just same, saying 'your complaint is raised to priority and it will be solved in 1 day'. But that didn't happen. After 1 month of struggle, today one of their representative came and dismantled it for the return. My health got spoiled after drinking the water from that purifier. I wish your complaint gets resolved soon.Read More
Commented on own review
Nov 06, 2015 03:48 PM
He says that 'you can drink this water, and this purifier is working fine. I said that's not the point, drinking these water had already affected our health, he have no answer for it. He said that 'if you are not satisfied with your product you can call the customer service and inform them'.
That'...s the hell stuff I'm doing since 3 days. They are sending the service representative saying that I made a complaint. This is into the loop and Eureka Forbes is playing with their customers. The issue is not getting resolved and the same stuff is repeating, calling to customer device - they send service rep - he says call to customer service. This is the non-sense that's going on and the issue is not yet resolved.
Mr. Abhishek, who promised that he would send a person to pack the product is not accepting the call now. I tried calling him around 10-20 times, he doesn't pick the call. Later I called the customer service and again they say the same thing, Mr. Imran who attempted the call when I called to customer service says the same thing again that 'the issue is escalated to the higher priority, you will get the call now'. I asked him will I get a confirmation message, he said yes. But still I didn't get the call or atleast a confirmation message. A big bunch of liars, you can only find there.Read More
Commented on own review
Nov 06, 2015 03:47 PM
Yesterday I got a call from Eureka Forbes, Mr. Abhishek is the person who called me.
He said that 'tomorrow a person will come who will dismantle the product and pack it in the box and send out courier for returning the item. Once the item reached our warehouse, the refund will be processed'.
But,... a service representative had visited today and he tested the purifier, his name is Mr. Srinivas, the same story repeated again, he removed the complete water from the purifier and filled it again and tested, this time the TDS value for
non purified water is 121 and for
puffed water is 100.Read More
Commented on own review
Nov 06, 2015 03:35 PM
Yes. Their customer service is one of the worst ever I've experienced.
Reviewed Eureka Forbes Aquaguard Geneus RO + UV +UF Water Purifier
Nov 04, 2015 03:14 PM
32174 Views
(posted via iOS App)
(Updated Nov 04, 2015 03:23 PM)
Short Story:
DON'T BUY THIS PRODUCT AND DON'T WASTE YOUR TIME IN CONTACTING EUREKA'S CUSTOMER SERVICE AND WASTE YOUR MONEY AND MORE IMPORTANTLY TIME. Wherever you buy these items such as at a store, online shopping or somewhere at the end you have to contact Eureka Forbes customer care only i...Read more
