Sep 23, 2013 11:40 PM
42203 Views
Hi Video Con (big cons you guys are).
I'm not quite sure where the heck to start from. You guys have perfect bunch of losers highly unprofessional and unskilled people working for you. You guys are perfect example of wort customer experence.
I have bought a standard definiton setup box from you. It worked fine until I decided to take another one; HD set-top box from you. I told you customer service that please put both under same customer ID. You didn't listen to me created a new customer ID. I made numerous call and a email to sort that out.
I topped up for Rs.3140 on 10/08/2013 and was promised a HD set-top box with two months of Platinum HD subsription included in it. Guess what! it stopped working on 21/09/2013, well that isn't 2 months (not surprised as I said you guys big cons).
I went to your website today (23/09/2013) enetered my phone number topped using netbanking thru my Kotak bank. Came home and it still says no balance on my HD box. That was a shock to me.
Then I found that you guys have still not closed the other account you have created rather you credited my top up to that acct (customer ID : 85792998) which should not exist. It should have been credited to Cust ID : 96782710. What a shame. It took 5 calls to you customer service and still no solution to my problem.
1st call was such a torcher to my brain, I had to call back again caz I could not handle that guy anymore. when I told you guys to disconnect one of set-top box(standard) I was told to recharge or my account should have a recharge of 7 days, or I can't disconnect my setup of box.
I really lost my cool when I was told that my money has been credited to a different account and not the one it was intended for.
I can provide call recordings to you on Youtube which you can listen to.
Regards,
Satya
