Customer service: One cannot expect much from zoomcar customer service. We drove zoom cars and they have provided the vehicles in a good condition. They will note down the issues of vehicle if any prior and post handover of it. They will charge if you overdrive or if didnt hand it over in the condition as it was before.
Charges will vary based on the damage you made.
Product quality: I have driven almost all the medium range vehicles like Ford, micra, xuv 500, xylo etc., They were all in good condition.
Delivery time: They will charge if they deliver and return the vehicle on their own. I have mostly took it by myself from the service centers. They will also charge if you dont hand it over in time as scheduled.
Apps and website: their website was vast and informative. It took a long time to go through all the statements and agreements they mentioned. All you need is a drivers license to book the zoom car.
Reliability: Not bad. Cannot judge as it was first of its kind. Later many such services came in the market like Myles. But the overall experience was good with zoomcars. Had fun trips around Pune and Hyderabad.
