May 23, 2015 01:08 PM
17782 Views
Zoom Car service was not as I expected .My first time with Zoom Car and I had the worst experience ever. I made the booked one week in advance with an advance payment of the fare. I got a reminder email to pay an outstanding amount of Rs. 10, 000 which is incorrect, since the security deposit is only Rs.5000. I however made the payment on time.
On the day of pick up, I get a call one hour prior to pick up time saying there is no car available because the previous customer did not return it! And they say they will refund the money in 15 days! If I dont make the payment in 1 day, my booking gets cancelled but they cant provide the car and they take 15 days to refund? Adding to all this I get an SMS and an email stating that the booking was cancelled because I did not pick up the car!
Terrible service. Please avoid using zoom cars.
