May 04, 2015 10:59 PM
20699 Views
Following is the mail that I sent to their support team. WE HOPE THIS MAIL IS MONITORED BY AUTHORIZED PERSONNEL OF ZOOMCAR.
Dear ZoomCar,
We expected your services to be professional and on time as you always claim to be, but seriously it was worst than city buses.
We booked the car for the date of 03-May-2015 2:00PM two weeks prior to the booking date, with all the formalities completed, booking Id - JPS6EXX3W
yet we got the vehicle at 3:30 PM i.e. one and a half hour late.
Along with this blunder, your customer care did the following things:
Even the car was not available at 2 PM at the specified location, we got the SMS with car's number and to pick up the car at 2PM. This can be booked under 420 IPC - Cheating and Dishonesty, if we go by legal procedures.
After discussion with the customer care, they informed us that the car met with an accident, so we asked to arrange another vehicle which was directly denied by them.
They forced us to take the refund as they cannot make any other arrangement.
Your customer care executive provided us the customer's
(Name: Tushar - 9850715116) number who was previously with the car and asked to settle the timing with him. I think which is a big security risk from your side to the customer's privacy.
- For around 5 hours before the actual booking time your customer care just ignored our requests and calls.
We request you to go through the IVR recordings between the time 11 AM to 3 PM for the date 03-May-2015 to cross verify our claims. We expect you to refund the delay caused, however with such a kind of management we don't think that is going to happen.
