Oct 23, 2011 01:45 PM
4003 Views
(Updated Feb 06, 2016 02:18 PM)
You broad band representative pro-missed festive offer 3+1 moth for 3 months price, by attracting the scheme paid the amount, after three days gave connection, always disconnecting and showing error 691.
call center people tried to do, but the problem not solved. says cable problem, several complaints resolved with out attempting to to any thing. since the problem is intermittent. they do not have any service support.
after 75 days the connection is disconnected saying that 3 months completed, I am surprised to hear from them that their count starts from the day the sales person attended, not the day of connection given,
the call center or local people promptly calls you for payment. When I ask for festive offer one month free as promised, there is nothing like about that, they are not concerned about the sales people commitments, the concerned representative is removed from the job. they put me in dilemma for 2 weeks in disconnection. They never say sorry for any thing. they could not reconnect my connection. so I have changed my connection to some other.
If you are going for YOU BROAD BAND think and inquire about the service in your area. my experience with them is very worst, because
The complaint is never attended, they call you promptly and inform you that they are looking in to problem. That is all your complaint is resolved, no one will solve the problem.
Even though your connection dos not work, or You do not use your computer your usage log shows some MB's that you are used the internet, they shows that evidence your connection is working
Even though the national call center at Puna is useless in helping the customer, the cable contractor only available hardly for your rescue, he may be illiterate, in general.
