Sep 25, 2012 08:42 PM
1686 Views
(Updated Oct 07, 2012 07:05 PM)
My order Id is- YRS2157949
I booked three apprials from Yebhi.com one was good, other was having size issue which they re-dispatched in a week. The third which looks good in site was not good in actual. It was of poor defected quality. I had log complain to Yebhi but they don't listen. I had recorded all conversation as well in my cell. They have very bad returning policy and method from their Courier company in NCR. After very long waiting more than a month I get same old defected item back.
The supporting staff don't talk properly and they just stick to one word that he will talk to Yebhi Quality team. I told them that neither during selling nor during delivery nor during item returning the delivery people don't know any guidelines. During conversation I had share many gaps/loop of Yebhi system which he accptes but he can't do any thing.
My personal view, I don't see Yebhi to be Customer focus they just like to make money and lacks in process of handling end to end customer issues/solution.
-Pooja.
