Oct 07, 2015 06:02 PM
37231 Views
I have been a regular customer for YLG whitefield branch but since couple of my last visits I observed the poor management in terms of the appointment procedure.
I called up two days in advance to book my appointment and the person on call confirmed it.After two days, I reached there on correct time.
After I told them that I have booked an appointment, they started searching in their diaries and somehow they found my name on some paper in a drawer.they said it seems the person who took my call didnt write it properly in diary.
Nobody bothered to tell whether I can proceed with my appointment or any beautician is free.Finally I had to ask that whether anybody is free and then they told I have to wait for half an hour.I didnt understand that if I have booked the appointment well in advance they why do I have to wait?
I left the salon as I was unable to wait for half an hour but still nobody bothered to call back.
overall bad experince
