Feb 05, 2016 01:29 AM
9058 Views
Here is the complete communication of the episode . 4th Jan 2016
Dear sir / madam,
This morning I had the following booking
Booking No: RPN6419780,
Car No: - MH-14-CX-6523,
Driver Name: - Shafiq A, Driver Mobile No:-9657969712 / 086 00 513606
Helpdesk: - 020-40100199.
For a distance of 14 km I was overchard by a a whooping 33.33%
The fare for the distance comes around rs 225 as per your call centre. But he driver charged me for rs. 300. I did not have time to argue with him at that time and nor did I get any sms / email / call indicating my fare. This is an example of blantent exploitation of the customers by your driver.
I would really appreciate your immediate action against this unprofessional behaviour and refund me the excess charges.
I had previously used your sevices but didn't find such problems there. At this point in time your customers reviews on Google do indicate that your services are not up to the mark.
I hope that your quick response would boost the possibility of improving this situation.
Best Regards
- Wing's Response 4th Jan 2016 -
We would like to offer our deepest apologies for the trouble you had to experience with Wings Radio Cabs. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again.
After studying the matter, we found out that this error was the result of technical error This is clearly a mistake at our end.
Due to this unintentional error and as a token of appreciation to you as our client, we are going to Refund Rs 75/- . This is the least that we can do to compensate for the inconvenience caused. We do hope this resolution fulfills your expectations and helps clear any deformed image you might have had about our products, services or customer service.
To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us. We prefer to learn and improve under better conditions but sometimes this is just not possible.
One more time we apologize for this error and we hope to keep you as part of our valued customer base for a very long time.
Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.
Best Regards
Mahesh
- My Contact 4th Jan 2016: No Refund even after one month! -
Hi Mahesh,
It's been a month since you promised me to refund the overcharged Rs. 75 by your driver. So far neither you nor any of your team has responded back.
Isn't it a blatant lack of your concern for your customers?
Regards
Mangesh
