May 05, 2012 08:24 AM
51345 Views
Purchased 3 Acs Voltas vertis split in april 2011 from Croma phoenix mills, The installation was done in installments, the gas were filled weeks after installing the machines. Now it is May 2012. Havent seen the face of Voltas servicing person at all. The cooling has dropped largely, indoor unit makes noise. After having written to the regional CS head on their website there has been no response. what surprises me is that in the meantime the Croma technicians keep calling for service appointments but as soon as they know that the machines are from Voltas they excuse themselves. Either this sale has not been communicated by Croma to Voltas. Or the state of affairs in these companies is like Taliban with no logical work flow. What surprises more is that both Croma and Voltas are Tata companies still some glitch in communication. I feel the assurance I felt while making the purcase becz of the Tata name was ill founded.
One year has passed with no after sales!
