Jun 01, 2008 02:13 PM
2872 Views
(Updated Nov 29, 2008 09:54 PM)
This is my second review for what I consider the most pathetic telecom service provider in planet Earth. I am wondering if Vodafone is going to take any action after reading this. I am sure there are thousands of reviews like this on this service provider. So let me get straight to the point.
On the 18th of November, 2008 at approximately 2000 hours IST, I called up the customer care(unfortunately I don’t remember the dick head I spoke to) to register a network coverage compliant. The service registration number for this compliant is 879299184. I received a SMS further stating the service registration number and an assurance that the same will be responded by the 29th of November, 2008 before 1800 hours IST.
Having said this I would like the readers to know the background of the issue. I stay in JP Nagar 9th Phase in a first floor apartment. The network coverage in the apartment and as a whole in the area is very bad. When I am in the house, the network goes down completely(only emergency calls allowed display could be seen) and I come out of the house to receive any calls or to make any calls and I need to walk further out of my apartment to get a good clarity for any telephone conversation.
So coming back to 18th of November when I lodged the compliant, I specifically told the customer care(Happy to help executive) that I could be reached only between 7 in the morning to 9 in the evening on a week day and on weekends my mobile might not be reachable because of the network coverage and I can be reached on my landline BSNL number.
After waiting for 11 days, today 29th of November 2008 at 1930 hours(hour and a half after the promised deadline to address my issue), I called up the customer care. The first call goes though after being on line for close to 3 minutes only to hear from this arrogant “Happy to help” executive(Laxman.S) that I need to dial a different number(Vodafone has the saddest IVR options) to know about the status of that issue. I wanted him to transfer the call to the “Happy to Help” enquiry department. He refused to do that. I wanted him to get a floor manager / supervisor to attend the issue and I was refused again. Every call centre has the possibility to transfer the calls to their supervisor if the customer is irritated. It’s not like Vodafone is using outdated equipments. I am a person who gets irritated very easily for these crappy responses. But I hold on take a deep a breath thank the “Happy to help” dickhead.
I dial 111 again and wait for Vodafone to advertise their conference facility. Looks like it’s never ending. Finally I get the enquiry department(For all you guys who might be facing this problem – Dial 111 select 1st option, select 4th option for the enquiry department) and the dick head this time around is Karan(with a smart a@# attitude). So after the initial verification I am being told that the issue has been closed. I was shocked here. I told him that I didn’t get a feedback for which Karan says “Now that you have called – This is the status and he reads me the status “ The problem stated in the mentioned area both indoor and outdoor are normal and the issue is closed. I don’t understand this. First of all indoor refers to my house and I know for sure that no one has sneaked into my house without my knowledge. And secondly who the technical department had told me that I will be called and then visit my house to check the network. I did not get a call nor did someone from Vodafone come to the house. I explained this to Karan who plainly told that “the team must have tried reaching, but you would switched off the mobile” Now what the F@#K does Karan think of me. That I lodge a complaint and then switch off my mobile? It’s disappointing that Vodafone has these executives with a “I am smarter than you” attitude. Shame on Vodafone for this!
How these service complaints are closed based on some false information from a person who has not done his job. Does Vodafone think that customers are jobless and not bothered about the complaints which they lodge? Does Vodafone think they can fool around like this?
I need a specific answer with regards to my compliant. I wouldn’t have complained if I didn’t have an issue. But when I do have an issue I make sure it is heard of. I will not let this incompetency from Vodafone slightly. Last time around when I had a similar problem, I had written to the nodal officer(ravi.s@vodafone.com), the mail bounced back.
This is not the first time I am writing on Vodafone & their pathetic service. See my other review on Vodafone here:
https://mouthshut.com/review/Vodafone_-_formerly_Hutch-144202-1.html
