Apr 02, 2009 10:51 AM
2599 Views
I walked in to the vodafone store at Kukkatpally, Hyderabad to know about the Blackberry Storm offer. I liked the phone and took a phone immediately as I had my passport, photos and electricity Bill with me. The executive gave a bunch of papers to sign at different places and fill up the required data. Everything was done and I also opted for the blackberry service.
I was told the number would be active by the next day evening after verification done. I waited until the next day evening and the next to next day evening but nobody showed up, so I called the Executive who had given me his number. He apologized and got it activated. A person showed up at my door later for verification and asked me few questions authoritatively as if doing me great favor by verifying my address, but I humbly answered his questions. He too took few signatures. He made a comment that I have not signed on the application form. I asked him if there is any signature left I would sign it, but he said it is not required.
The next day I got SMS saying the application is incomplete call 111 for uninterrupted service. I called 111 not once but several times but they did not have any information regarding that sms(you can check my call records from the same number). But the same day I just dropped into the store as I was passing by the store and met The Executive. He saw the SMS and said to ignore it, his reasoning was nobody had collected the original form from the store so the sms might have come. I pointed out the verification man's comment on missing signature. He went inside checked my form and apologized saying one signature is missing. So I signed the form. Next day my outgoing was barred and I went to the store again. The Executive was absent so I was attended by another executive. She checked and said my signature is missing and showed me the scanned form where the signature was missing. I informed her about my last days visit and signature on the original form.
She went inside to check the original form and said the original form has been sent to the office so it can not be verified, but after talking on phone to the Executive who was absent, she activated my number.
Next day the number was inactive again. I went to the store again and met the first executive and told him my problems again. He checked in his system, made few calls, checked my original form(which was still lying there). Than he apologized saying the original form after my signature was not scanned, so the guys at the verification team were acting this way, it was all his fault. He assured me my number would be activated within 1or 2 hours. He called me later asking me to come into the store again with my cheque book, but I had other engagements so I told him I could only come into the store the next day. So the number remained deactivated. Accordingly my Blackberry Service was getting activated and deactivated as my number.
The next day when I went into the store, the executive was absent. I was attended by another lady executive. She checked the system and said the signature is missing. I got frustrated and told her to call the first lady executive whom I had met. She came and than she called The Executive who was absent. In this frustrating procedure, where nobody knew why my number has been deactivated and answering confusingly, I decided not to take the Vodafone/Blackberry service, which is so frustrating from the beginning. I returned the phone and accesories to the executive and walked away. I believe continuing with the service will only add up miseries. In the one week of my connection and disconnection I have spent more than 5 hours in the vodafone stores and about the same time on calling the customer service.
*It puzzles me now they dont agree to connect my post paid number neither do they agree to take back the Blackberry storm phone and sim card and return my 28000Rs, nor do they agree to unlock my phone and give me the phone but not the vodafone service.Their decision making is so stupid and the customer care should be named customer harassment instead, instead of Happy to Help they should say something else. When these happy to help get cornered they have a very good excuse saying their system is under up gradation and than they disconnect the happy to help lin abruptly.
If you are taking a postpaid connection be ready to face the Happy to Harass people.*
