May 29, 2016 06:02 PM
1760 Views
Nly been with Vodafone for a week - not able to access or set up my on-line account as the wrong email was the'Username' also they have two databases(one being C-Board/See-Board) and one wouldn't show my number while the other wouldn't show my account details. After speaking to the call-centre opps(four times) and two on-line'Live' chats, still a problem and not able to set up or log in.
Ask for PAK codes to move to EE. Phoned customer service for PAK codes, told have to go to the store to get them. At the store told have to phone customer service.? So, got the store to phone Vodafone customer service. One assistant couldn't handle Vodafone's own menu system, so gave up - got your store assistant manager to take over, he also had problems with Vodafone own call centre. in the end he spoken to 5 operators, and spent 45 mins on the phone. I was there for an hour to get PAK codes.
It seems to be a problem that vodafone has two databases, and from reviewers who say they have been charged twice, the two databases could be why.
