14 days ago
43 Views
We had reserved seats on a VRL bus departing from Pune to Bangalore scheduled for 5:30 AM. However, the driver didn't arrive until 11 AM, causing an unexpected and frustrating delay of nearly 5 hours. Adding to the inconvenience, both the driver and his assistant displayed rude behavior towards us. When we requested the bed to be cleaned, the response we received was unsatisfactory; they bluntly stated that cleaning the bed was not their responsibility, leaving us with no choice but to sleep on an unclean surface. This experience has left us thoroughly disappointed with VRL bus services, as it falls far short of the expected standard of service and professionalism.
