Spoiling my vacation after choosing tripfactory. Review on Tripfactory

On 28th Dec, when I gave approval of my trip to Coorg, I was promised a hotel "hotel Coorg international" for which I made the payment after looking at the hotel and its location. At that time, I mentioned to Vijay( trip expert) the high rates, and he asked me to check the rates of the hotel. And I saw that it was around Rs 8000/-. I accepted and made the payment.

On 30th Dec, my trip started at 8AM. In the car, I got a call at 12:10 pm that the hotel is not available and there are no other options available. I asked him to give me some time to check the hotel details but he told me that time is running out and there are no other options. So I had to go ahead with the changed options. I agreed as I had my family with me and we were in the middle of travelling. Also I assumed that difference in prices will be taken care of.

When I found the coverage to check online after some time, I saw the changed hotel was displaying rates for Rs 3600. So there a difference of Rs 4400 per day between the rates of the two hotels. This was observed on the first day of the trip itself(30th Dec) after I received a call from trip factory after my trip started. I lodged a complaint and tried to get a response from you multiple times.

Their support team would go on saying that we will sort this out. Nothing was done till today and they respond that nothing can be done about this.

So the rates difference are of Rs 4400/day, that amount should be refunded to me by tripfactory, if it had any ethics and has any trustworthiness, which the company certainly do not have.

First of all, you should not confirm a trip for which you have not done the booking. You cannot change a hotel after the trip has started. You cannot tell the customer in the middle of a trip, that he has no option and he has to go for another hotel. And if you change the hotel to a cheaper hotel, you cannot charge him the same as his earlier expensive hotel.

Your doing so, just confirms what a bunch of cheats they are. After my complaint, my travel expert(Vijay) refused to pick up the call and talk to me. These are just signs of cheats who use these cheap tricks to take out money from customers.

This incident should be exposed to other people so that they come to know what kind of company you are. The anger I feel is not that I have been charged money for services that I did not get, but the anger is that I have been cheated by a bunch of cheats and I allowed myself to be cheated by trusting you guys.

Their services are so bad. Their support says because of festival, they cannot respond to me during that time. Their provided drivers are misbehaved. Your vacation becomes stressful if you choose this company. Avoid choosing this travels at any cost.