Andaman 5 night trip ending 11th November. Review on Tripfactory

• Courteous travel coordinator Avinash Ks but needs to be trained in all aspects of travel and also needs to be more assertive & proactive.

  
  




• Good coordination between local agents at Andaman...Dreamworld.

  
  




• Good hotels except for one Haywizz Portblair. Best hotel was Bluebird at Havelok with excellent service and good ambience.

  
  




• Good complimentary breakfast & dinner at all hotels.

  
  

The cons as follows :

• Though we did our bookings 6 months in advance they botched up the return flight bookings of 2 people from the group of 15 who had to travel on a different flight apart from the group.

  
  




• though we paid for Makruzz premium ferries on all 3 boat travels between islands we were downgraded to a horrible ferry on one of the voyages between Havelock to Neil Island even though Makruzz was available and sailed on the same route same time which we saw ourselves.

  
  




• very upset with the unresponsive attitude of VP Mr. Sudeep. When the flight issue was escalated to him he appointed himself as our single point of contact & assured to get us all together on the same flight back. This did not happen but more upsetting was his unresponsiveness to calls & messages. No updates on the status which should have come from his side, no response to our desperate calls / messages from Andaman, where network was almost zero and we had great difficulty connecting. This displayed a total uncaring attitude and is not at all acceptable and very unprofessional. It caused us unnecessary anxiety while on vacation.

  
  

If not for the 3 cons mentioned above, I would probably have given a 4 or even 5 star rating.

Will also be sharing this on open social media.