I'm never paying these morons to plan my trip ever because they're so unorganised and lack communication which is probably the basic most expectation of any traveler.
They don't communicate with you about anything and the response time takes forever. Due to which the day is delayed and travelers loose most their energy.
You need to really lucky if your experience was good. They got to use the money they take from their travelers and invest in improving the company.
Annoying
