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1.92 

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Wrong & Defective product delivered by Tradus.com
Sep 22, 2013 04:22 PM 669 Views
(Updated Sep 22, 2013 04:25 PM)

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I have done online shopping with Tradus.com and I ordered 4 geneiss sweaters through Unico_Fashion. But they are big cheaters the product which I had seen on website and what they have sent is pathetic to explain. Their is no comparison what they promised and what they have delivered. I have been cheated by them by getting wrong and defective product. I advise everyone not to make any online shopping with Tradus.com because they are cheaters and betrayers. I am feeling like hell after getting the product. So far they have not responded to my complaints. Please read my complain which I escalated to their customer care damn thing is they don't have any helpline number you can contact them only through mail.


{{I have done online shopping with Tradus.com unfortunately it is not listed here. I ordered four genesis sweaters and also paid the entire amount through net banking. They delivered me wrong and defective product. Kindly check my below mentioned complaint which I escalated to their customer care. {This is with reference to the order number 10821485_1. Your company has cheated my by


sending me wrong product with defective pieces. I have ordered 2 sweaters and you have sent


me totally different product which is defective and totally downgrade product. Totally


unprofessional ism shown by your company. For your reference I am sending you the snap shot


of the product which you have delivered and please also check on left side of the pick what


your product was and right side of the pick what you have delivered to me. All your product


are very cheap, downgrade, different size and color, damage and defective Your seller Unico_


Fashion is not responding to my calls. I am betrayed by your company and I want my amount


to be refunded ASAP.


Take this complaint on a serious note. Worst thing is you people don't have any customer


care helpline number and you are vanishing our money.}}


Here is my complaint for 2nd order-- This is with reference to order no-10822923- I have ordered 2 sweaters and you have sent me 2 thirsts. This is not at all expect able I am sending you the snapshot for the same. I want my money to be refunded and if you failed to do so then I'll go in consumer forum against your company. Your partner Uni co_ Fashion is betraying with customers by sending wrong and defective pieces. Kindly take necessary action otherwise I have to go legal against your company.


This is my first experience with your company and it is horrible. Snapshot(s): https://tradusmktg.s3.amazonaws.com/tagimages


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Brand Response

Dear Mr. Bansal,
We sincerely regret that the seller sent an incorrect and cheap quality product for both the orders. We will definitely take action against this erring seller which might include suspending from selling products on our website.
One of our Supervisors has spoken to you to get this issue resolved. We have initiated refund against both the orders and also arranged the reverse pick up through Aramex. We have also noted down the feedback shared and be rest assured that we will take steps to bring such sellers to book.
Regards,
Suraj
Team Tradus

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By: Tradus | Sep 23, 2013  10:18 AM Comments 2

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