Dec 28, 2014 12:08 PM
35603 Views
(Updated Dec 28, 2014 12:12 PM)
We are a family of 4 and have booked a Singapore tour of 5 D /4 N with hyderabad tour operator MR. RATNA KUMAR KONDAMUDI who is a Customer relationship executive.
We chose Thomas cook for the 1st time based on the name/brand but unfortunately we had a very bad & negative experience with Thomas Cook and this fellow ratnakumar.
The following points I would like to bring to your notice.
- First of all, the tour manager MR. Ratna Kumar is having zero knowledge about Singapore. He advised us to visit Singapore in December which happened to be a heavy rainy season there.
He does not even know the visa process of Singapore and has put us in tension by asking us our old passports at the last minute. THOMAS COOK HAS VERY POOR TOUR ORGANISERS.
- Throughout our tour, there was no thomas cook guide available with us. We underwent lot of tension on all 5 days at Singapore. VERY POOR CUSTOMER TREATMENT ON PART OF THOMAS COOK. We were left on our own there and had to take local help to get along the tour. Mr. Ratnakumar to blame for this.
Without a guide in a foreign country, it is very difficult to plan and organise on our own. THOMAS COOK DOES'NT HAVE THIS BASIC COMMON SENSE TO PROVIDE A GUIDE.
- On arrival at the hotel in Singapore at 8 am, we were not allowed to check in until 2 pm. Had the tour operator booked the hotel room 1 day in advance this problem would not have cropped up. We didn't mind paying extra for this. We were having a very hard time travelling in the flight without proper sleep & food.
But on arrival at the hotel, the hotel manager said there was no breakfast for us. He said the Indian tour operator should have covered this as well. VERY POOR TOUR PLANNING BY MR. RATNAKUMAR.
- Even on insisting Mr. Ratnakumar to include Singapore Zoo in our itinenary we were shocked to know that Zoo was not included in our tour on getting there at Singapore.
THIS IS UTTER CHEATING BY RATNAKUMAR & THOMAS COOK AS WELL.
- All these negative experiences made us to NEVER SELECT THOMAS COOK AS THE TOUR OPERATOR FROM NEXT TIME.
This is very bad on part of a Multinational company like Thomas cook and a very IDIOTIC AND STUPID TOUR MANAGER RATNAKUMAR. We sincerely feel to fire him immediately! Otherwise Thomas Cook will have to face severe damages by this fellow.
NEVER EVER EVER BOOK A TOUR WITH THOMAS COOK. THEY ARE CHEATING US BY CHARGING VERY HEAVILY FOR THE TOUR AND PROVIDING LEAST CUSTOMER SATISFACTION.
Instead try Cox & Kings or book on your own which works out cheaper.
