May 06, 2008 07:44 PM
4873 Views
I am Carolene from Bangalore. I am wirting this to gather people who have been cheated by this proffessional Courier and approach the Consumer Court. I had called up earlier to a Professional Courier (PC) office (Electronic City) very near to my place to inquire about when a parcel would reach me if posted today. I got the reply that I would receive it the next day morning. I had it posted from Tuticorin on April 29 2008 . It was a well packed parcel, a big shopper stiched on all sides. I did not receive the parcel the next day morning. I called the PC office 3-4 times and did not get a proper response. I called up the PC Call center late in the evening and got the information that the parcel is in the madivala office. I contacted the EC PC office and they informed me that the next day (1st May) was a holiday and the parcel would reach EC only on Friday (2nd May).
I was not available in Bangalore on Friday so I called up the EC office and asked them to keep the parcel and that I would come and collect it on the following Monday. When I took the parcel I had the slightest clue that it would have been tampered. I had a belief that such things dont happen in Professional Courier. When I opened the parcel I found that 2 items were missing - 1 baby dress and and 1 steel tiffin box containing baby bangles. Only then I noticed that the bag has been torn and then stuck, the cardboard box inside the bag has been punctured and items have been removed and then it has been pasted with transparent tape. when I went asked the staff in the EC office they refused to take responsibility.
They told me that I should have declared the items. My father being a senior citizen was not aware of such procedures and it was the responsibility of the staff in the TUT office to let know my father about that. Now I stand without any proof that my things have been stolen. the stealing has been done very well planned and the theif has taken his own time to take out the things and mend the bag so that it appears as if nothing had happened. the courier was boooked for Rs. 280. what is the use, my things did not reach me safely. The big Name Proffessional Courier is not woth it. we have to use the power of this media to bring to light many such stealings happening in the proffessional Courier office.
Not insuring does not mean things can be stolen from the parcel. insuring is only for the parcel to reach its destination without losing path. My parcel has reached me so the necessity of insurance is ruled out. Why has someone dared to touch the customers parcel. the so called "Professional Couriers" - totally unproffessional!
Carolene
