Mr. Ratan Tata Sky puts JRD to shame !. Review on Tata Sky vs Dish TV - Which is Better

TATA SKY CONNECTION SINCE JAN 2007 - CURRENT ACCOUNT BALANCE RS. 1700/-

19 June 2008  - Discovered I am not getting the signal

• Rang up helpline at around 9PM

  
  




• Mr. Sangram asks me to hold , checks & comes back - Sir, have u changed yr house

  
  

[ O God , I have lived in this house for almost 40 Years - whats he talking]

No I have not changed my house.

• Sir Deactivation is due to unauthorised Distribution at yr end

[  It doesn't register on me - What does it mean - can he explain .

• He says something about digicom , etc. - etc.

  
  




• again - - Sir Deactivation is due to unauthorised Distribution at yr end .

  
  

By now its sinking in / I am speachless / flabbergasted / a slap on my face - am Senior ranking Executive with a leading business house / International Marketing New Markets Acquisition Specialist - ]

Told him WHAT , he must be joking

• He repeats - this time gleefully - yes, he is sure

I want the Supervisor

• Sorry , He wouldn't speak to me

I Tell him - such a serious charge - pls intimate this to me thru   an email

• Sorry sir , we wouldn't do this

I tell him - can we record the Call

• Sorry , can't be done

OK I tell him , giving sanity a last chance - Dear , U R mistaken , pls recheck & Activate & also do apologise .

• Sorry sir , We can't do that !

Call is disconncted  !!!!!!!!!!!!!

ALL POSSIBLE LINES OF COMMUNICATION CLOSED

Its  7.30 pm 21 June 08 now - Still not activated.

I wonder - is it lethargy - arrogance  , apathy ,  business as usual .

Hell , I just can't imagine - Broad daylight insult to a customer , arrogance, democracy !?

I am used to providing & receiving - International Levels of Customer Service !

Poor Mr. Ratan Tata - spending sleepless nights over Jaguar , Nano , etc. - Oh, they'll still grow -

• But Mr. Tata - Yr success is no big shake about values - Its zero - maybe Mukesh Ambani is better - looks after his employees & customers /

JRD - Should be squirming in his -

Mr. Tata - Congrats - U hve super graduated to the crass commercial club -

.

Dear Mouthshut.com Friends

I can do a lot of things or atleast - I imagine - right from shooting a mail to Mr. Ratan Tata - that would be too polite

• to taking them to Consumer court - that too would be too mild.

  
  




• having registered my protest now , I want to see how soon the co. responds - thru its SYSTEMS.

  
  

Last time I had a spat with them - Their dish had a problem - I was not getting their signals after installation / a Technical snag

• Mr. Vikram Kaushik , their MD sent me an apology letter - 2 months after the incident .

--- This time around - There is no hurry , I am cool , I am dealing with a Moronic Co.  - who doesn't know whats happening , whose customer care or his superviser will not inform the management - whats gone wrong /

Who doesn't know a Kick - when it gets or will get one

Mean while WHAT DO U ADVISE - What do I do .

• Under oath ,  with my character , my position , my education , my values  - pls be sure : their charge is absolutely , absolutely UNTHINKABLE / & ruled out .

Pls post yr recommendation - but one thing I am sure - I will now not contact the Co.