Jun 30, 2013 04:05 PM
1452 Views
I must congratulate you guys in having the worst customer support staff. The customer care system is always down and the person sitting at the desk are nothing but dumb idiots with no experience of talking to a person - leave alone solving their problem.
My problem is that I had bought tata sky hd+ one year mega pack package. At the time of buying, I was promised that I will get a subscription to business world - a fact collaborated with the offer on tatasky.com site. I haven't got the offer even after a month. When I called the customer care service, they said there is no such offer.When I referred them to the site, they said you are not eligible and when I asked why, they kept me on mute till I disconnected 5 minutes after.
Nice way to handle a cheated customer. Then when I called second time, the first person said he does not know Hindi or English ( which was perfectly ok if I had not selected English in the endless IVR menu) and the he transferred. The new lady was even more dumb and told me that she is not able to understand what I was talking about.
I hope there is somebody in tata sky who can understand the problem and take necessary action.
Regards,
Akhilesh Singh
Tata sky number : 1108200732
