Feb 08, 2010 04:28 PM
1647 Views
I live right bang opposite a tata indicom office in Bangalore and it was only obvious easy choice that i would try the photon. I was one among the first few customer who signed up for photon during the launch of the product in march 2009.
However, the customer service was terrible. I signed up for and was promised unlimited usage and then i started getting limited usage on my photon and would get service barred if i had gone over the limit. When there should not have been a limit. I was working from home, so photon was not used for just internet and pleasure. Work was getting disrupted big time. I couldn't take it any longer and i had decided to cancel my photon service and go for airtel broadband instead. I cancelled my photon in June 2009.
Today it is February 2010, and i still get a bill for them. When i cancelled in June 2009, I had paid all my dues and did not have a single penny due and i turned over my instrument to a tata indicom representative.
So what he has done he, he went ahead and sold my instrument to some other customer, but the account for some reason is still in my name, so i have been getting bills on a monthly basis from December. I have to call and yell and haggle with the customer service representative, however they will continue to send me bills and due letter every month, via email and post mail. I am going to lose my temper soon and might have to go to consumer court.
Bottom line, beware customer service is really really bad and billing method is worse. So you have been warned, just for the use of mobility for a few days, don't fall for photon. Wait till tata decides to buck up and give customers the true service they deserve and pay for. We are not doing them a favor, we are paying for it and should demand proper service.
Next, once an account is cancelled, after 9 months how can one receive a bill for something you have not used in the past 8 months? Doesn't make sense. Including the instrument, march 2009 - June 2009 i have paid close to 10000 rupees for tata indicom, they have made a big profit from me, and what I'm left with is stress, more stress and some new bills coming in.
