Apr 29, 2011 12:46 AM
2680 Views
I strongly advice NOT to get into Tata Docomo 3g trap.
It's high time TATA sons think of taking their brand name out of this service.
Tata Docomo 3g data card connection speed is very unreliable. It goes up to 4mbps at times but most of the the speed is around 128 kbpx. Also doomo do not have good 3g spread at least in Karnataka. If you stay in fringes of Bangalore or set outside it would switch into 2g(as advertised) which will give you 10 kbps speed or most of the time .02 to .09 kbps.
If you go out of Bangalore, you will see the connection but the Tata docomo homepage itself will not open.
Added to this is their extremely pathetic customer service, most of the members who reply to customer care numbers do not understand how their product is used, they don't understand English(Illiterates do better job with English in Bangalore) and your complaints gets lost.
I have not been able to access their online chat service yet as it keeps on throwing error page.
I got some support from the retail guy who sold the device to me and even he is of the view that the outsourced customer care of Tata Docomo in Bangalore is useless as all his customers are facing the same issue.
(Surprisingly Tata photon which is a different entity has pretty good customer service)
