Dec 22, 2011 09:38 AM
43174 Views
We were considering installing a solar heater in our residence. We happened to see from our roof top that there were many solar heaters which were alike. Our neighbor told us that TATA Solar is the best of all. We approached one of their agents named Aditya Associates. Our nightmare started then! . We learnt how a bad agent can bring bad name to the TATA company . Aditya Associates proved it to us. Many questions arised in our minds. We thought once - Does a customer need to undergo all these pains and literally go hunting for the people who took our valuable money? . Why does not the TATA solar company appoint good agents who bring good name for them? . Anyway it is the food for thought for the Tata company and its officer people there.
We do not wish to share the embarrassment we underwent for almost 2 weeks. We had to use all our influences and got our money back from the agent. We got the system fitted through another dealer of TATA Solar who no doubt was one of the best dealer. They did a very professional job and due to professional people only, the tata company is surviving. Of course the company people also helped us to get our money from Aditya Associates agents.
In short, the product is excellent. There is no second doubt about it. The solar heater is very sleek, a different triangle design, the finish is very good .
The Tata solar company is good but it needs to have good agents. Hope someone at the TATA solar company will read this review and take action on the agent which will help them only. Thanks. Jenni.
