May 26, 2011 10:15 AM
8649 Views
I have purchased a LG refrigerator from TMC in July 2010. It has got some trouble and hence I asked my wife to call TMC to resolve it. Initially, TMC representative responded with candid behavior and sent
An executive home within 2 days. However, the problem was partially resolved and the executive was supposed to come back in the next week with some part. He didn't turn up for a month.
We started calling TMC again, the receptionist couldn't give us the same feeling as it was for the first time. This time there was little arrogance. Then next time somebody from TMC promised to send the executive in 24 hours. There is week now for that promise. We are trying to call them but number gets busy.
About TMC: What we had heard of TMC was that they provide good service after sales. It means, they facilitate service. But we did not experience it too good. I had noticed while purchasing refrigerator that the cost is 600-800 rupees higher than market. I purchased from TMC considering their service claim but now feel that I could have saved this amount at the purchase time itself.
